Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Rochester Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading wellness company as a Spa Associate, where you will create memorable experiences for clients while achieving sales goals. With flexible hours, competitive compensation, and ample opportunities for advancement, you will thrive in a positive and professional work environment focused on growth and team success. Your role will involve connecting with clients and delivering exceptional service, supported by ongoing training and employee benefits.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee Discounts

Flexible Hours

Ongoing Training

Career Advancement

Positive and Professional Work Environment

Qualifications

• High school diploma or equivalent required.
• Must be organized and detail-oriented.
• Strong team player with the ability to work independently.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Communicate sales, promotions, and service options effectively.

Skills

Organization

Customer Service

Sales

Attention to Detail

Team Player

Education

High school diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS $10 commissions on every membership sold and 10% commission on every product sold.
• Contests - potential to earn additional bonuses during holiday gift card season.
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Location & Timing:

• Lake Orion
• Weekends as needed