Spa Sales and Guest Service Associate

Hand & Stone - 24640 N Lake Pleasant - Peoria, AZ; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Flexible schedule

Job summary

Hand and Stone in Peoria, AZ is seeking enthusiastic Sales Associate & Spa Experience Ambassador to join our team. You will help guests select memberships, greet clients, and ensure smooth spa operations while delivering friendly, high-quality service.

The role supports both full- and part-time positions, with a focus on promoting our spa services and membership programs in a fast-paced environment, including evenings and weekends.

Qualifications

• Excellent communication and customer service skills.
• Positive, upbeat disposition with a professional appearance.
• Willing to educate clients and present membership programs.
• Able to memorize scripts and procedures.
• Flexible schedule including nights and weekends.

Responsibilities

• Sell memberships, gift cards, and retail items.
• Meet membership sales quotas.
• Deliver excellent customer service to members/guests.
• Greet members/guests on arrival.
• Answer phones, book appointments, and check out clients.
• Learn and operate the POS system Zenoti.
• Maintain a clean, professional appearance.
• Assist with other duties as needed.

Skills

Excellent communication

Customer service

Sales experience

Retail experience

POS systems

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Flexible schedule

Sales Associate & Spa Experience Ambassador

Are you an upbeat, outgoing, energetic person who connects easily with others in a genuine, warm, and friendly manner? Are you a positive individual with great communication and customer service skills? Then, we’d love to make a place for you on our sales team!

We are in search of both full and part-time sales associates. You will play an important role in ensuring our spa runs smoothly, and that our clients experience the ultimate in affordable, luxurious, massage and skin care therapy services.

Successful candidates will possess the following skills, traits, and characteristics:

1. A positive, professional and upbeat disposition with great communication and customer service skills.
2. Customer-focused with a friendly, warm and welcoming disposition.
3. Excited to work in a sales-based job; able to educate clients and present our membership program to all non-members in a friendly, relaxed, and fun manner.
4. Research client needs to discover why our services make sense for them.
5. Ability to memorize scripts, routines, and procedures.
6. Presenting yourself in a polished and professional manner.
7. Ability to work in a fast-paced environment, learn quickly, multi-task and stay focused.
8. Thrive in a competitive (yet fun), sales-based environment
9. Have high attention to detail.
10. Be a team player; be willing to help and assist other team members when needed.
11. Enjoy staying busy and keeping the work environment pristine, clean, and organized.
12. Enjoy continuous learning and receiving job‑specific feedback about how to improve.
13. Be punctual and dependable.
14. Have a strong work ethic and take ownership of improving processes and procedures.
15. Be professional, show discretion, and respect client confidentiality.
16. Ability to work nights and/or weekends and have flexibility with schedules preferred.
17. Previous retail and/or membership sales experience highly preferred.

Job Duties:

• Sell memberships, gift cards and other retail items; must meet membership sales quotas.
• Deliver excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Efficiently and effectively answer phones, book appointments, and check clients out after service.
• Learn and work with a Point of Sales (POS) System [Zenoti] to ring up various transactions.
• Educate clients about the services we provide and our membership benefits.
• Maintain a professional and clean work environment and appearance.
• Ensure the spa is organized and clean.
• Perform various other duties as assigned.

Benefits Offered:

• Free hands‑on training
• Medical and dental insurance offered to those working 30 hours or more per week after 30 days of continued employment.
• Hourly wage plus commission and performance‑based bonuses
• Supportive and caring environment; positive culture
• Flexible schedules
• Free birthday massage or facial;
• 30% off products and services
• 401K with employer match
• Employee referral bonuses
• Monthly contests
• Quarterly Bonuses
• Growth opportunities

About Hand and Stone

For over ten years, the Lake Pleasant Hand and Stone has been offering professional Massage, Facial and Hair Removal services tailored to the client’s individual needs. We are open seven days a week with extended hours so clients can look and feel their best affordably and conveniently. Currently there are over 600 locations open in both the U.S. and Canada, and new locations open every month.

Spa Location:

24640 N. Lake Pleasant Parkway, Suite 102

Peoria, AZ 85383

623-806-8403