Spa Sales and Guest Service Associate

Hand & Stone - Lockport; Lockport (IL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand & Stone Massage and Facial Spas in Lockport, IL seeks a Spa Sales Associate to greet clients, explain services, and drive membership sales. You will handle phones, schedule appointments, and maintain a welcoming, clean environment that reflects our five-star guest experience.

This role offers flexible shifts, performance-based bonuses, employee discounts, and opportunities for training and advancement within a nationally recognized wellness brand.

Qualifications

• Meet membership sales goals.
• Detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests, while building lasting connections.
• Communicate sales, promotions and service options to clients.
• Answer phones and schedule appointments.
• Maintain spa cleanliness and organization.

Skills

Membership sales

Customer service

Communication

Phone handling

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Spa Sales Associate | Lockport, IL

Earn $15-$29 Per Hour | Hourly Pay + Commissions | Career Growth Opportunities

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. *LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Important Note:

By applying, I acknowledge that I am seeking employment with an independently owned and operated Hand and Stone franchisee, which is a separate company from Hand and Stone Franchise Corp. and its affiliates. Each franchisee is solely responsible for hiring decisions, employee benefits, compensation, and the terms of employment. Questions regarding my application or the hiring process should be directed to the local Hand and Stone franchisee.