Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Fredericksburg (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Fredericksburg, VA is seeking a Spa Associate who greets guests, answers phones, schedules appointments, and keeps spa operations running smoothly.

You will promote our lifestyle membership, achieve personal and team sales goals, and maintain knowledge of our services while upholding cleanliness and exceptional guest experiences. Opportunities for growth into lead roles exist as you demonstrate reliability and customer focus.

Qualifications

• Previous experience in customer service, retail, or hospitality sales is a major plus.
• Strong communication skills with a genuinely friendly, client-focused attitude.
• Reliability, professionalism, and a team-oriented mindset.
• Availability to work weekend shifts is a required part of this role.

Responsibilities

• Warmly greet guests, answer phones, schedule appointments, and maintain smooth spa operations.
• Effectively communicate promotions, services, and the benefits of our lifestyle membership program.
• Meet personal and team membership sales goals.
• Maintain comprehensive knowledge of our menu of services and enhancements.
• Uphold spa cleanliness and sanitation standards.

Skills

Customer service

Retail

Hospitality sales

Communication skills

Reliability

Team player

Weekend availability

Job description

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. As a Spa Associate, you are the face of our business and the host of our spa. If you love connecting with people and providing 5-star customer experiences, you will thrive here!

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Training & development

What Sets Our Spa Apart

• Real Earning Potential: This role is much more than just answering phones. With our stress-free membership structure, you have direct control over boosting your hourly rate through simple sales goals.
• Training & Growth: We set you up to succeed. Enhance your career with live sales training webinars, annual $1.00 loyalty raises, and clear paths to Lead Associate or Management roles.
• Work/Life Balance: We offer stable, flexible shifts designed to accommodate your busy lifestyle in a friendly, supportive environment.

Compensation & Transparency Structure

• Starting Range: $13.00 – $18.00 / hour (Based on a reliable hourly base rate + performance-based tier bonuses).
• Hourly Performance Boosts: We reward performance. As your client-to-membership conversion rate increases, your hourly wage automatically scales up—giving you the potential to add up to an extra $5.00/hr to your base pay.
• Direct Signup Commissions: Earn a flat $10.00 commission on top of your hourly pay for every single membership sign-up, added straight to your regular paycheck.
• Loyalty Raises: We value retention. Team members receive a straightforward $1.00/hr raise annually to reward your continued growth with us.

Our Spa Associates

• Warmly greet guests, answer phones, schedule appointments, and maintain smooth spa operations.
• Effectively communicate promotions, services, and the benefits of our lifestyle membership program.
• Meet personal and team membership sales goals.
• Maintain comprehensive knowledge of our menu of services and enhancements.
• Uphold spa cleanliness and sanitation standards.

Qualifications

• Previous experience in customer service, retail, or hospitality sales is a major plus.
• Strong communication skills with a genuinely friendly, client-focused attitude.
• Reliability, professionalism, and a team-oriented mindset.
• Availability to work weekend shifts is a required part of this role.

Compensation: $13.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.