Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; DeLand (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Competitive salary

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spas is seeking Spa Associates to welcome clients, promote services, and deliver a 5-star experience. You will manage phone calls, appointment scheduling, and member relations while maintaining a clean, inviting spa environment.

This role emphasizes membership sales and delivering exceptional service during evening hours. Ideal candidates are guest-focused, adaptable, and ready to engage our community with professional communication and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Willingness to work evenings/late shifts and flexible schedule.
• Ability to meet membership sales goals and promote spa services.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Answer phones, schedule appointments, and file documents.
• Upsell services and memberships where appropriate.
• Uphold spa cleanliness and organization standards.
• Perform various other duties as assigned.
• Work 3pm to 9:30pm shifts.

Skills

Customer service

Phone etiquette

Sales skills

Schedule management

Team player

Education

High school diploma

Tools

Phone system

Job description

Welcome, Empower, Connect!
At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Opportunity for advancement
• Competitive salary
• Flexible schedule

Welcome, Empower, Connect!
At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.

SA280

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.