Spa Sales and Guest Service Associate

Hand & Stone - 2050 Marlton Pike - Cherry Hill, NJ; Cherry Hill Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading wellness company as a Spa Associate, where you'll create memorable experiences for clients. The role involves delivering exceptional customer service, meeting sales goals, and maintaining a clean spa environment. With opportunities for growth and various supporting benefits, this position emphasizes both personal and professional development.

Benefits

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Knowledge of spa services and promotions.
• Ability to meet membership sales goals.
• Strong communication skills with clients.

Responsibilities

• Provide excellent customer service to members and guests.
• Meet membership sales goals and communicate service options.
• Maintain cleanliness and organization of spa environment.

Skills

Customer service

Sales communication

Attention to detail

Job description

Benefits:

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program. **LifeMart program benefits available in spas who partner with ADP)

Our Spa Associates:

Meet membership sales goals.

Have a detailed knowledge of the menu of services

Provide excellent customer service to members and guests, while building lasting connections.

Effectively communicate sales, promotions, and service options with clients

Uphold spa cleanliness standards

Answer phones, schedule appointments, and file documents

Perform various other duties as assigned

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.