Spa Reception Attendant

BlueStar Resort & Golf; Peoria (AZ); On-site; Full time

Job summary

BlueStar Resort & Golf is seeking a Spa Reception Attendant to manage the front desk and deliver outstanding customer service. Responsibilities include scheduling reservations, maintaining spa operations, and ensuring member satisfaction. Ideal candidates should have prior hospitality experience and be able to work in a dynamic environment, adapting to multiple tasks while maintaining professionalism.

Benefits

Medical, dental, and life insurance

Paid Time Off (PTO)

401(k) plan eligibility

Paid holidays

Qualifications

• One year of receptionist or customer service experience preferred.
• Ability to calculate discounts and percentages.
• Must demonstrate initiative and solve practical problems.

Responsibilities

• Manage front desk and provide exceptional customer service.
• Schedule reservations for fitness programs.
• Monitor Club rules and enforce policies.

Skills

Customer Service

Teamwork

Time Management

Attention to Detail

Education

High School diploma or equivalent

Job description

Trilogy at Vistancia: Kiva & Mita Clubs

Trilogy at Vistancia is comprised of three feature club experiences, the golf club, the original community centerpiece, Kiva Club, and the recently introduced Mita Club. The golf course, the feature restaurant, V's Taproom, the full-service Alvea Spa, and the events & weddings venue are all available to the public.

Where: Peoria, 40 minutes west of Scottsdale & Northwest of downtown Phoenix, Arizona

Pay: $17.00 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Spa Reception Attendant manages the front desk and provides exceptional customer service to members and guests. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to the Spa & Fitness Manager.

KEY RESPONSIBILITIES:

• Greet and welcome members and guests in an energetic and friendly fashion, according to BlueStar protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages.
• Schedule reservations for personal training sessions or fitness programs.
• Maintain daily standard operating procedures for the opening and closing of the Spa & Fitness Center, including a walk through the center for a general inspection to assure the fitness center is neat and clean, set up properly, and visually meets Club standards.
• Monitor Club and fitness rules to ensure they are being enforced.
• Be aware of the daily calendar for Club and fitness activities and respond to fitness related questions.
• Enter member profiles and conduct member orientation for equipment use.
• Sell retail and fitness passes.
• Handle cash and card transactions, ensure charges are accurate, and return correct change to guests.
• Report maintenance and safety issues to a supervisor or maintenance staff.
• Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services.
• Fold guest towels as needed.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One year relative receptionist or customer service or hospitality experience preferred.
• Knowledge of fitness, aquatics, salon, and spa standards a plus.
• Computer literate.
• Ability to add, subtract, multiply and divide; must be able to calculate discounts and percentages.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems,and make independent decisions based on sound judgment.
• Must have good time management, organization, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracyand timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in afast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

WORK ENVIRONMENT:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sit or stand for extended periods of time, walk or be able to move around the work space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move upto 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER