Spa Operations Lead - Elevate Guest Experience & Team

Wynn Resorts, Limited; Las Vegas, Northern (NV, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Wynn Las Vegas seeks an experienced Spa Operations Manager to oversee daily spa operations, uphold Wynn and Forbes service standards, and lead a high-performance team. The role includes acting as Spa Manager on duty, coaching staff, balancing guest needs with business goals, and ensuring top-tier guest experiences.

The successful candidate will manage labor, payroll, and training across the spa, maintain inventory and safety standards, and collaborate with leadership to drive guest satisfaction

Qualifications

• 18 years of age or older.
• Must possess a current Food Handler’s Card.
• Combination of education equivalent to high school graduation or higher.
• Experience in a demanding high-volume luxury spa or resort environment; leadership experience preferred.
• Proven ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to give and receive feedback and motivate staff.
• Strong problem solving, negotiation and decision-making skills.
• Outstanding organizational, interpersonal, and administrative skills.
• Ability to work with deadlines with minimal supervision.
• Proficient in basic math and reporting abilities.
• Weekend availability; ability to work various shifts.
• Team-oriented and professional demeanor.
• Willingness to learn new processes and innovate.
• Confidentiality regarding guests and staff.

Responsibilities

• Oversee day-to-day spa operations and maintain Wynn Las Vegas standards for guests and coworkers.
• Lead, manage, and develop hourly spa staff and ensure engagement and guest satisfaction.
• Act as Spa Manager on duty during designated shifts and coordinate with leadership.
• Respond promptly to guest requests and anticipate needs to ensure complete satisfaction.
• Provide feedback to other departments to enhance guest experience.
• Conduct staff performance reviews, trainings, and meetings; manage payroll and scheduling.
• Maintain inventory, equipment, licenses, and work cards; ensure proper opening/closing procedures.
• Interview and hire Spa staff; promote a culture of exceptional service and teamwork.
• Educate and train staff on services offered and revenue growth opportunities.
• Ensure cleanliness, safety, and adherence to policies; protect confidentiality.

Skills

Leadership

Customer service

Communication skills

Problem solving

Microsoft Office

Spa software knowledge

English proficiency

Education

High school diploma

Tools

SpaSoft

HotSOS

Market Metrix

MMS Agilysys

Opera

Job description

Wynn Las Vegas seeks an experienced Spa Operations Manager to oversee daily spa operations, uphold Wynn and Forbes service standards, and lead a high-performance team. The role includes acting as Spa Manager on duty, coaching staff, balancing guest needs with business goals, and ensuring top-tier guest experiences.

The successful candidate will manage labor, payroll, and training across the spa, maintain inventory and safety standards, and collaborate with leadership to drive guest satisfaction