Spa Membership Sales Associate | Guest Experience Pro

Hand & Stone Franchise Corp

Fairfax, Northern (VA, KY)

Hybrid

USD 21,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

401(k)

401(k) matching

Dental insurance

Vision insurance

Flexible schedule

Paid time off

Life Insurance

Supplemental Insurance

Competitive salary

Employee discounts

Training & development

Free uniforms

Health insurance

Job summary

FGG Spa, LLC, a Hand & Stone franchisee in Chantilly/Fairfax, is seeking Sales Associates. You will be responsible for meeting membership sales goals, educating clients on service options, and delivering an exceptional guest experience.

The role offers a base hourly pay plus uncapped commissions with strong earning potential and a flexible, weekend-friendly schedule. Join a growth-oriented team that emphasizes people-first culture, ongoing coaching, and opportunities to advance within the spa

Qualifications

Excellent communication skills and customer-service mindset required.
Experience providing exceptional customer service in prior roles.
Positive attitude and winning personality valued for guest interactions.

Responsibilities

Meet membership sales goals.
Achieve performance-based goals set by spa leadership, including Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales.
Maintain detailed knowledge of the service menu and educate clients on benefits of services and enhancements.
Provide an excellent customer experience through phone calls, appointments, greetings, and membership sales.
Promote sales, promotions, and events to clients.
Uphold spa cleanliness standards.
Perform other duties as assigned.