Spa Massage Therapist: Premium Guest Experiences

Pacific Hospitality Group; Napa (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Pacific Hospitality Group seeks a licensed massage therapist to deliver professional spa services at our Napa location. You will perform Swedish, Deep Tissue, and other modalities, while maintaining safety, privacy, and high guest satisfaction.

Join a luxury hospitality team that prioritizes guest experiences, clean treatment spaces, and coordinated scheduling. CPR certification and flexibility for weekend hours are preferred.

Qualifications

• Current certification or license in Massage Therapy (required by state/county/city).
• 3–5 years of massage experience in a spa, resort, or luxury hospitality setting.
• Valid CPR certification (or willingness to obtain).
• Familiarity with spa software and scheduling systems.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide professional massage and body treatments in accordance with spa protocols and guest needs.
• Deliver exceptional service by listening attentively and tailoring each experience to guest preferences.
• Promote and upsell spa services, treatments, and retail products to enhance guest satisfaction and drive revenue.
• Maintain a clean, organized, and fully stocked treatment room in compliance with sanitation and safety standards.
• Accurately record guest information and treatment details in the spa's system.
• Uphold confidentiality and follow professional draping, hygiene, and bloodborne pathogen protocols.
• Manage time effectively to maintain a punctual and seamless schedule.
• Report any safety concerns, guest issues, or maintenance needs promptly to management.
• Support team members and uphold the spa's service standards at all times.

Skills

Massage modalities

Guest service

Communication

Punctuality

Sanitation safety

Team support

Education

Massage Therapy license

Tools

Spa software

Scheduling systems

Job description

Pacific Hospitality Group seeks a licensed massage therapist to deliver professional spa services at our Napa location. You will perform Swedish, Deep Tissue, and other modalities, while maintaining safety, privacy, and high guest satisfaction.

Join a luxury hospitality team that prioritizes guest experiences, clean treatment spaces, and coordinated scheduling. CPR certification and flexibility for weekend hours are preferred.