Spa - Massage Therapist - Casual

Koʻa Kea Resort on Poipu Beach – Kauai, HI; Koloa (HI); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part-<|

Job summary

Koʻa Kea Resort on Poipu Beach – Kauai, HI seeks a licensed Massage Therapist to administer spa treatments and provide exceptional guest experiences. You will perform massage modalities, maintain sanitation, and educate guests on wellness offerings in a luxury resort spa.

The role requires excellent communication, a friendly personality, and flexibility to support spa operations and events. CPR/First Aid is preferred and local knowledge is helpful.

Qualifications

• Must hold and maintain a current Hawaii Massage Therapy License.
• Excellent communication and customer service skills.
• Ability to adapt to guests' wellness needs and provide solutions.
• Strong teamwork and positive attitude in a spa environment.
• Flexibility to support spa scheduling and busy periods.

Responsibilities

• Administer professional massage and body treatments to guests per spa protocols.
• Maintain high sanitation and equipment care to support cost controls.
• Educate guests on services and products offered and promote spa programs.
• Respond promptly to guest requests and manage appointments with professionalism.
• Collaborate with management and staff to ensure a memorable guest experience.

Skills

Massage modalities

Communication skills

Customer service

Team player

Flexible schedule

Education

Massage Therapy License

CPR/First Aid training preferred

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentThe hourly rate for this opportunity is $14.75 an hour.What You Will AccomplishThe Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current Hawaii State License.Maintain warm, hospitable guest relations in all guest contact.Responding to individual guest needs as they occur.Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the services.Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.Effectively inform and educate our guests about specific wellness concerns.Be flexible with your schedule, supporting the needs of the spa.Properly care for equipment and use proper amounts of product to assist with cost controls.Have complete knowledge and understanding of all services and products offered.Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.Perform prep work, properly clean and restock room as required.Communicate to management any and all occurrences involving associates or guests in the spa that require attention.Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.Handle guests’ questions and concerns professionally and courteously.Provide accurate, appropriate and immediate responses to all requests by guests.Possess the ability to work without direct supervision.Maintain a positive attitude and contribute toward a quality work environment.Regularly attend, participate in and support training and staff meetings for the spa.Assist in all areas of spa operation as requested by management.Maintain confidentiality regarding company, associates, and guest information.What You Will BringSchedule flexibility to support our business needs, therapist call-outs, and approved time offKnowledge to effectively provide wellness solutions to meet the needs of our guests.Skill to use excellent communication, listening and computer skills.Ability to be enthusiastic and possess excellent customer service skills.Ability to enjoy working with people; possess a friendly personality.Ability to be a team player.Must hold and maintain current Massage Therapy License.Great If You HaveMust have knowledge of all hotel departments and events.Must have good mathematical and computer skills.High school education and relevant training and experience required. Additional education preferred. Knowledge of local area required.CPR and first aid training preferred.Additional language ability preferred.BenefitsHealth InsuranceVision InsuranceDental InsurancePharmacy Insurance401KReferral BonusPaid Time OffBirthday Holiday (Full-Time or Part Time Only)Gone Fishing Holiday (Full-Time Only)Opportunities for advancement-We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.