Spa Manager- Special Events & Operations

Crescent Hotels & Resorts; Rockville (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Crescent Hotels & Resorts is seeking an experienced Spa & Fitness Operations Supervisor to assist the Spa Director in leading daily operations, including retail, memberships, salon services and fitness programs.

The role emphasizes delivering exceptional guest service, maintaining Forbes standards, coaching staff, and managing promotions, billing, scheduling and budget adherence.

Flexibility to work weekends and holidays, strong English communication, and a professional appearance are required.

Qualifications

• Four or more years of spa or fitness facility experience.
• At least five years of supervising associates.
• High school diploma or equivalent preferred.
• Spa or Fitness Certification preferred.
• Must communicate in English.
• Flexible hours including weekends and holidays.
• Maintain professional appearance and be a team player.
• Ability to handle guest concerns with diplomacy.

Responsibilities

• Oversee daily spa operations and staff to meet service standards.
• Assist in spa bookings, inventory, and billing processes.
• Support member fitness areas and promotions to drive revenue.
• Assist with hiring, coaching, and performance management.
• Monitor spa budget and cost control to maximize NOI.
• Coordinate with housekeeping and catering for events.
• Ensure cleanliness and high guest satisfaction.

Skills

Spa operations

Staff supervision

Leadership

Budgeting

Guest relations

Communication in English

Flexibility

Problem solving

Education

High school diploma or equivalent

Spa or Fitness Certification

Job description

JOB OVERVIEW

To assist the Director of Spa & Fitness Operations in providing leadership, direction and supervision of the staff in the daily operations of the spa (including but not limited to) retail, membership, salon, fitness programs. Responsible for ensuring the spa meets or exceeds guest service and Forbes standards.

REPORTS TO

Spa Director / Assistant Spa Director

ESSENTIAL JOB FUNCTIONS

1. Maintain complete knowledge of all hotel features, services, and hours of operation, all spa services and products, fitness programs, salon.
2. Assist in the daily operations for the spa, booking appointments, inventory of professional products, etc.
3. Assist in all aspects of the spa member fitness areas.
4. Assist with all member and fitness billing, cancelations, changes and or cancelations.
5. Assist in all fitness and Spa promotions to generate spa revenue.
6. Assist with hiring staff, developing and inspiring team associates to include issuing coaching and corrective action.
7. Assist with monthly forecasting and maintains guidelines of Spa budget while making optimal use of financial resources.
8. Maximize net operating income and owner’s equity through sales generation and cost control procedures.
9. Assists with ongoing training and compliance requirements.
10. Continuous evaluation and improvement of the operations.
11. May attend pre or post conference meetings and work closely with the catering department to accommodate group requests. Review group billing and procedures to ensure accuracy.
12. Work with the housekeeping department in regards to the cleanliness of the facility maintaining high levels of cleanliness. Tracks spa maintenance work tickets and repairs.
13. Ensures that service standards exceed guest expectations. Addresses guest and employee concerns constructively and effectively.

REQUIRED SKILLS AND ABILITIES

• Four (4) or more years of experience working in a spa, fitness facility, country club or related facility.
• A minimum of five (5) of experience supervising associates.
• High school diploma or equivalent preferred.
• A Spa or Fitness Certification is preferred.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Ability to work flexible hours to include weekends and holidays.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Ability to observe and detect signs of emergency situations.
• Exceptional verbal and written communication skills.

Our Differences Are What Makes Us Great!

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

All candidates hired will be required to provide proof of vaccination to the Company. The Company will provide reasonable accommodation to any individual who is not able to comply with this vaccination requirement due to a disability or other protected ground.