Spa Manager

PBL Magazine; New York (NY); On-site; USD 79,000 - 97,000; Full time

Benefits offered by this job

Management bonus

Pension & life assurance

Rewards vouchers

Free leisure facilities

Discounted breaks

Restaurant & retail discounts

Perks at Work portal

Employee assistance program

Career development opportunities

Job summary

Center Parcs Aqua Sana Forest Spa seeks a General Manager to lead the spa and Vitalé Café Bar, driving guest satisfaction and revenue growth. You will work with the Village Director and senior teams to uphold brand standards, optimise budgets, and oversee a 50+ strong team across spa and dining outlets.

You will be responsible for recruitment, training, and delivering exceptional service, with hours set to 160 per 4-week period on a 365-day operation.

Qualifications

• Financial management and budgeting experience within leisure or hospitality.
• Strong leadership with ability to manage large teams and stakeholders.
• Proven guest service focus and high standards of operation.

Responsibilities

• Manage budgets, P&L and operating costs to drive revenue.
• Oversee sales, capacity, therapist utilisation and retail performance.
• Lead promotions, payroll and cost control initiatives.
• Direct end-to-end guest journey and ensure brand standards.

Skills

Financial management

Leadership

Time management

People management

Budgeting

Guest service

Operations management

Education

Bachelor's degree in Hospitality or related field

Beauty Therapy Level 2

Beauty Therapy Level 3

Tools

MS Office

Booking systems

Job description

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

AQUA SANA FOREST SPA GENERAL MANAGER | £65,000 per annum plus 18% bonus scheme

Working closely with the Village Director, Director of Spa and Group Spa Manager to identify and implement strategies to drive revenue, enhance guest satisfaction and respond to seasonal and business demands, while maintaining the highest standards of service. Your key responsibilities will include managing financial budgets and profit and loss accounts, with a focus on sales performance, capacity management, Therapist utilisation, retail performance, promotional activities, payroll and operating costs.

Reporting to the Village Director, you will work closely with divisional leads, the Aqua Sana Forest Spa management team and key stakeholders to ensure the smooth running of the Aqua Sana Forest Spa and the delivery of an exceptional guest experience. In this role, you will have a high degree of commercial responsibility for the Spa, managing the end-to-end guest journey, ensuring the team are delivering excellent guest service while adhering to brand standards and compliance with health and safety guidelines. You will also oversee the management of our Vitalé Café Bar restaurant, ensuring a high standard of service and dining experience for guests.

Leading a motivated and high-performing team will be at the heart of this role. With the support of your management team, you will be responsible for recruitment, training and development and ensuring the team is equipped to provide outstanding service that encourages repeat bookings, referrals and guest loyalty.

This is a newly created position within the business to support our growth and enhanced guest experience aspirations and would be suited to Spa Directors and Spa General Managers, or those managing an extensive Leisure / Health Club operation.

HOURS OF WORK

You will be contracted to work 160 hours per 4-week period on a flexible basis. As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

About You

Essential requirements:

• Commercially astute and proven financial management skills
• Strong leadership and stakeholder management skills
• Ability to utilise excellent time management skills and use own initiative
• Excellent people management skills and the ability to motivate and lead a large team
• Significant management experience within the leisure / hospitality industry
• Experience of budgetary controls
• Experience of managing and leading a large team (50+ team members)
• Good general standard of education
• Outgoing nature, enjoys working with people
• Confident and experienced with guest service and requirements
• A strong eye for detail and high standards

Desirable Requirements

• Proficiency in Microsoft Office (Word and Excel)
• Experience of computerised booking systems
• Beauty Therapy Level 2 Qualification (or equivalent)
• Beauty Therapy Level 3 Qualification (or equivalent)
• Experience in leading and managing a food and beverage operation
• Good network of Spa industry external contacts

About The Benefits

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Management Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

Closing date: 4th March 2025 at 12 Noon

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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