Spa Guest Experience Lead - Reception & Retail

Rosewood Hotel Group; Kailua (HI); On-site; USD 28,413,000 - 40,467,000; Part time

Job summary

Rosewood Hotel Group is looking for a Spa Receptionist in Kailua, Hawaii. This role involves greeting guests, managing spa reservations, and ensuring a high level of customer service. Candidates should possess excellent interpersonal skills and a commitment to delivering five-star service.

The ideal candidate will have familiarity with spa products and services, handle billing processes using a POS system, and be flexible with their schedule. A strong knowledge of current spa trends is advantageous.

Qualifications

• Must have proficiency in English, both written and oral.
• Flexible schedule is required for major responsibilities.
• Self-motivated with a focus on organization.
• Knowledge of industry trends and spa products essential.
• Excellent communication and mentorship skills required.

Responsibilities

• Open and prepare the Spa for guests daily.
• Greet and assist guests with a personalized welcome.
• Handle billing and POS transactions efficiently.
• Communicate effectively with staff regarding appointments.
• Promote spa services and maintain a clean work area.

Skills

Interpersonal skills

Customer service

Retail selling

Attention to detail

Technical awareness of spa treatments

Tools

Excel

Microsoft Word

SpaSoft system

Job description

Rosewood Hotel Group is looking for a Spa Receptionist in Kailua, Hawaii. This role involves greeting guests, managing spa reservations, and ensuring a high level of customer service. Candidates should possess excellent interpersonal skills and a commitment to delivering five-star service.

The ideal candidate will have familiarity with spa products and services, handle billing processes using a POS system, and be flexible with their schedule. A strong knowledge of current spa trends is advantageous.