Spa Front Desk Lead & Guest Experience Champion

Essex Resort Holdings; Essex Center (VT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401(k) with employer match

Paid Time Off

Bereavement Time

Employee discounts

Job summary

The Essex Resort & Spa in Vermont is seeking a Spa Front Desk Supervisor to lead daily spa front desk operations with a focus on hospitality, organization, and guest experience. You will coach Front Desk Coordinators, manage schedules, and support retail and memberships to enhance guest satisfaction.

Join a team that values professional growth, teamwork, and elevated service in a scenic Vermont setting, with competitive benefits and opportunities to advance within the property.

Qualifications

• Experience in hospitality or spa leadership preferred.
• Coaching and leading peers with professionalism and empathy.
• Strong communication and organizational skills.

Responsibilities

• Lead the daily operations of the spa front desk.
• Provide real-time coaching and guidance to Front Desk Coordinators.
• Deliver exceptional guest service and assist with service recovery.
• Help optimize schedules, rebooking opportunities, and guest flow.
• Support retail sales, memberships, and guest enhancements through education and coaching.
• Maintain high standards for cleanliness, organization, and presentation.
• Serve as a bridge between front desk, service providers, and spa leadership.
• Assist with training and onboarding new team members.
• Identify operational improvements and proactively solve problems.

Skills

Customer service

Leadership

Coaching

Communication

Job description

The Essex Resort & Spa in Vermont is seeking a Spa Front Desk Supervisor to lead daily spa front desk operations with a focus on hospitality, organization, and guest experience. You will coach Front Desk Coordinators, manage schedules, and support retail and memberships to enhance guest satisfaction.

Join a team that values professional growth, teamwork, and elevated service in a scenic Vermont setting, with competitive benefits and opportunities to advance within the property.