Spa Front Desk Concierge

World Equestrian Center Ocala; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

World Equestrian Center Ocala is seeking a Spa Front Desk Associate to greet guests, schedule and confirm appointments, and manage check-in/out at the spa front desk.

You will upsell services and retail, relay product benefits, provide tours of the spa, maintain a clean facility, and handle cash procedures with accuracy. A minimum of one year in customer service and solid English communication are required, with weekend/evening/holiday availability.

Qualifications

• Minimum 1-year experience in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required.
• Commitment to exceeding customer expectations with attention to detail.
• Maintain a professional business appearance and attitude.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Schedule and confirm appointments, greet guests, and check in/out at the spa.
• Ensure pre-selling, up-selling and cross-selling of services and retail products.
• Relay spa benefits to guests and assist with closing retail sales.
• Provide spa tours and serve beverages as needed.
• Maintain cleanliness of the spa, locker room, and front desk.
• Escort guests to locker room/relaxation areas and explain services.
• Perform daily cleaning and minor maintenance tasks.
• Open/close the spa and adhere to cash handling procedures.
• Resolve guest challenges promptly and inform management.

Job description

• Responsible for scheduling and confirming appointments, greeting guests, providing locker set up of robes and slippers, beverages and checking in and checking out of guests.
• Ensure pre-selling, up-selling and cross-selling of services and retail products to each guest.
• Relay with confidence both product and service benefits to guests and assist with closing of retail sales.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.
• Maintain cleanliness and neatness of spa facility, locker room and spa front desk.
• Responsible for escorting guests to the locker room, relaxation area and enlightening them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Responsible for opening and/or closing of the spa
• Ability to ensure cash handling procedures are always adhered to.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift

Qualifications, Education, Experience, Skills, and Abilities:

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.

The World Equestrian Center is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.