Spa Front Desk Agent

Mokara Hotel & Spa; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A luxury hotel on the Riverwalk is seeking a Spa Scheduler/Receptionist to provide excellent guest service. Responsibilities include managing appointments and enhancing guest experiences. Strong communication and organizational skills are essential. Candidates should have a high school diploma and previous customer service experience. This role requires flexibility in scheduling, including nights and weekends.

Qualifications

• Must be able to communicate effectively in a professional environment.
• Ability to efficiently input information into computer systems.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Check guests in and out according to Forbes Standards.
• Schedule spa appointments and confirm them accurately.
• Up-sell, cross-sell, and pre-sell spa services.

Skills

Effective communication

Customer service experience

Organizational skills

Cashiering experience

Ability to lift 30 lbs

Education

High school diploma or equivalent

Job description

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonios world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spas associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

The Spa Scheduler/Receptionist will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Responsibilities

• Check guests in and out according to Forbes Standards
• Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
• Up-sell, cross-sell, and pre-sell Mokara services and products.
• Provide tours of the spa and offer/serve beverages as needed.
• Communicate spa promotions with guests.

Qualifications

• Must be able to communicate effectively in a professional business environment
• Ability to accurately and efficiently input information into computer systems
• Ability to prioritize, organize and follow up all responsibilities
• Ability to work a flexible schedule to include nights, weekends and holidays
• Ability to stand for an 8 hour shift
• Previous customer service experience
• Previous cashiering experience is preferred
• High school diploma or equivalent.
• Ability to lift, carry, push, pull 30 lbs.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].

Source: Hospitality Online