Spa Front Desk Agent

The MJ Treatment; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

The MJ Treatment is seeking a reliable Spa Front Desk team member to support daily operations and deliver exceptional client service in a welcoming, professional environment.

You will greet clients, manage check-ins/outs, handle phones, schedule appointments, process payments, and maintain a clean, organized reception area. Bilingual Spanish is a plus; flexible schedule required to meet business needs.

Qualifications

• Strong customer service and communication skills.
• Reliable, organized, and professional.
• Ability to multitask in a fast-paced environment.
• Flexible schedule availability based on business needs.
• Ability to perform the essential job functions including front desk, customer service, scheduling, cleaning, and administrative tasks.

Responsibilities

• Greet clients and assist with check-in and check-out.
• Answer phones and respond to customer inquiries.
• Schedule appointments and manage the booking calendar.
• Process payments and maintain accurate records.
• Maintain cleanliness and organization of the front desk and common areas.
• Support daily spa operations as needed.
• Provide a professional and welcoming client experience.

Skills

Customer service

Communication

Reliability

Organization

Multitasking

Flexible schedule

Job description

Spa Front Desk at The MJ Treatment

Job Description

The MJ Treatment is a growing spa focused on providing high-quality wellness and spa services in a welcoming, relaxing, and professional environment.

We are committed to creating a positive experience for every client while maintaining a clean, organized, and supportive workplace for our team.

We are seeking a reliable Spa Front Desk team member to support daily spa operations and provide excellent customer service. This role is responsible for helping maintain a professional and organized front desk environment while ensuring clients feel welcomed and supported throughout their visit.

Responsibilities

• Greet clients and assist with check-in and check-out.
• Answer phones and respond to customer inquiries.
• Schedule appointments and manage the booking calendar.
• Process payments and maintain accurate records.
• Maintain cleanliness and organization of the front desk and common areas.
• Support daily spa operations as needed.
• Provide a professional and welcoming client experience.

Requirements

• Strong customer service and communication skills.
• Reliable, organized, and professional.
• Ability to multitask in a fast-paced environment.
• Flexible schedule availability based on business needs.
• Ability to perform the essential job functions of this role with or without reasonable accommodation, including front desk, customer service, scheduling, cleaning, and administrative tasks.

Preferred Qualifications

• Bilingual Spanish is a plus.
• Previous front desk or customer service experience preferred.

Hiring Process

Applications may be retained for future openings based on business needs. Employment may be contingent upon completion of a background check, where permitted by applicable law.

Job duties, responsibilities, and requirements may be subject to change based on business needs.