Senior Director of Spa

Four Seasons Hotels Ltd; Westlake Village (CA); On-site; USD 122,000 - 132,000; Full time

Job summary

An established industry player is seeking a Spa Director to lead an exceptional spa experience in a luxury setting. This role offers a unique opportunity to drive excellence in guest experience and team leadership while managing a renowned spa. The successful candidate will oversee daily operations, ensure high service standards, and lead a passionate team dedicated to wellness. Join a company that values connection and strives to create unforgettable experiences for guests and employees alike. If you have a vision for luxury spa services and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Company Match 401K Plan

Complimentary stays at Four Seasons Worldwide

Complimentary meals in our Wellness Café

Laundered Employee Uniform

Employee Assistance Program

Investment in your Wellbeing

Life Insurance

Complimentary on-site parking

Training programs, tuition reimbursement

Growth & Development opportunities

Qualifications

• Proven ability to create and implement spa service menus.
• Demonstrates superior knowledge of spa, wellness, and holistic modalities.

Responsibilities

• Supervise spa and salon staff to ensure high standards.
• Facilitate training and evaluations of all staff.
• Handle guest interactions with professionalism.

Skills

Spa Management

Customer Service

Team Leadership

Training and Development

Communication Skills

Education

5+ years management experience in a luxury Spa

Tools

Spa Software

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role:

Four Seasons Hotel Westlake Village is seeking a Spa Director to lead an exceptional spa experience in a luxury setting. Nestled in the scenic foothills of Southern California, our award-winning spa offers an extensive array of treatments and services designed to provide ultimate relaxation and rejuvenation. This role presents a unique opportunity to drive excellence in guest experience, team leadership, and business strategy. If you are a visionary leader passionate about elevating luxury spa services, we invite you to join us in shaping an extraordinary destination for relaxation and renewal.

What you will do:

• Supervise all staff of spa and salon to ensure all day-to-day standards and procedures are adhered to and delivered at the highest level.

• Facilitate training and evaluations of all spa & salon staff.

• Ensure all administration duties including but not limited to payroll, scheduling and expense/supply are maintained and effective.

• Assist in training new staff for all positions.

• Assist in greeting guests/members at entrance and properly register all hotel guests and guests of members.

• Offer orientation of the facility.

• Assist in making spa reservations, check in spa guests, and offer recommendations or descriptions of spa services as necessary.

• Handle all member/guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Resolve customer complaints; assist customers in all inquiries in connection with membership or hotel services.

What you bring:

• Excellent reading, writing and oral proficiency in the English language.

• Minimum 5 years management experience in a luxury Spa.

• Consistently exceeds expectations as Spa Director.

• Demonstrates superior knowledge of spa, wellness and holistic modalities.

• Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly/annual financials.

• High peer credibility.

• Previous experience preferred as a hands-on therapist such as massage therapist, esthetician, acupuncturist etc.

• Successful candidate must possess legal work authorization in the United States.

What we offer:

• Salary Range: $122,000 - $132,000

• Company Match 401K Plan

• Complimentary stays at Four Seasons Worldwide

• Complimentary meals in our Wellness Café

• Laundered Employee Uniform

• Employee Assistance Program

• Investment in your Wellbeing

• Life Insurance

• Complimentary on-site parking

• Training programs, tuition reimbursement

• Growth & Development opportunities

Schedule & Hours:

• Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - EEOC Information.