Spa Director

Heights Wellness Retreat; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Training development

Personal development

Career development

Leadership training

Beautiful retreats

Family fund

Digital environment

Competitive pay

Bonus opportunities

Job summary

Massage Heights is seeking a strong Retail/Service Manager to oversee retreat operations, drive revenue, and ensure brand standards are followed across shifts.

You will recruit, train, and retain top talent, create and manage schedules, set team goals, coach on the floor, and deliver supreme guest service while building guest loyalty and promoting the Massage Heights brand in the local community.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Strong leadership, organization, communication and interpersonal skills.
• Working knowledge of labor and employment laws; local/state licensing for therapists/estheticians helpful.
• Experience in training, coaching and conflict resolution.
• Ability to develop positive relationships and mentoring with discipline.
• Proficient with computers and standard software.
• Basic business math; financial and P&L experience.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Effectively manage team member schedules to ensure proper execution of daily operations.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Create an environment that is passionate about providing supreme guest service.
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area.

Skills

Leadership

Communication

Interpersonal skills

Labor laws

Training & coaching

Conflict resolution

Computer literacy

Business math

Tools

MS Office

Job description

Benefits:

• Employee discounts
• Training & development

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule/Expected Work Hours

• Able to work varied hours, including weekends, evenings, holidays, etc. is required

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Effectively create and manage team member schedules to ensure proper execution of daily operations
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Effectively manage team member schedules to ensure proper execution of daily operations
• Lead by example, demonstrating the ability to achieve personal as well as team goals
• Dedicate time to work the floor to provide your team with in-the-moment coaching
• Create an environment that is passionate about providing supreme guest service
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years membership-based service or retail management experience
• Experience managing hourly wage employees
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
• Experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skillsFinancial and P&L experience

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent

Compensation: $45,000.00 - $55,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights