Spa Director

The Sanderling; Kitty Hawk (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

The Sanderling in Duck, NC seeks a Spa Director to oversee daily spa operations, lead guest service excellence, and develop a high-performing team within a luxury resort setting.

You will implement training programs, monitor safety compliance, and drive initiatives to enhance guest experiences, staff performance, and spa revenue.

Qualifications

• Minimum 3–5 years of spa operations experience.
• Proficiency in Word, Excel and Microsoft Outlook; familiarity with POS/Booking software (Book for Time preferred).
• Excellent interpersonal, communication and listening skills with external and internal customers.
• Retail purchasing and inventory knowledge.
• Strong attention to detail and high standards of cleanliness.
• Analytical and problem-solving abilities; able to work under pressure.

Responsibilities

• Oversee daily spa operations and supervises all spa areas.
• Ensure compliance with safety regulations pertaining to spa equipment and materials.
• Build and lead a service-focused team, conducting trainings and staff meetings.
• Interview, hire and retain high-quality staff; foster morale and teamwork.
• Develop and implement strategic plans to meet departmental budgets and margins.
• Forecast staffing needs and manage inventory and retail product lines.

Skills

Spa operations

MS Office

Book for Time

POS software

Interpersonal skills

Inventory knowledge

Attention to detail

Analytical skills

Tools

Book for Time

POS software

Job description

Overview

An elegant coastal escape with a laid-back spirit, The Sanderling, located in Duck, North Carolina, is the region’s only full-service resort. With its unparalleled views of the Currituck Sound and the Atlantic Seaboard, the completely revitalized property is the new gold standard for Outer Banks vacationing. From its sophisticated redesigned guest rooms, suites and residences to its casual and elevated restaurants, full‑service spa/wellness facilities and awe‑inspiring grounds, The Sanderling offers guests more ways to relax and reconnect than ever before.

What You Will Be Doing

Coordinates and assists in supervising all areas in the spa. The Spa Director is responsible for ensuring guest service is exceeding expectation throughout the spa. Performs any other reasonably related duties to ensure optimum guest and/or staff satisfaction. Is an active part of motivating and developing the Spa Team. Supports new innovative programs and trainings for the spa.

They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a beautiful luxury property!

What You Will Bring To The Table

• Full operational responsibility for the daily operations of the Spa.
• Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interview, select and retain excellent staff to create a leading service and treatment presentation.
• Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long‑term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity. Inventory control and retail knowledge.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Monitors and maintains the Wellness Center’s physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventive maintenance and repair.
• Responsible for coordination and execution of spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently research and recommend change in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements, and evaluates health education, curriculum, seminars workshops, courses, and self‑help programs for both guest and staff use.
• Other duties as assigned.

Your Areas Of Expertise Will Include

• Someone with a minimum of 3‑5 years’ experience in Spa operations or related field.
• Someone with working knowledge of computer programs including Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software, preferably ‘Book for Time’ Software knowledge.
• Someone with excellent interpersonal, communication and listening skills – with both external and internal customers.
• Someone with retail purchasing and inventory knowledge.
• Someone with a strong attention to detail and high standards of quality and cleanliness.
• Someone with strong analytical and problem‑solving skills and ability to handle pressure situations with ease.
• Someone who can frequently bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays.

Other: The hotel functions seven (7) days a week and twenty‑four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

We are a drug‑free workplace; criminal background required. We participate in E‑Verify. EOE/M/F/D/V