Spa Director

Massage Heights; Cypress (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training development

Performance bonus

Company parties

Competitive salary

Employee discounts

Flexible schedule

Personal development

Leadership training

Beautiful retreats

Massage Heights Family Fund

Digital Work Environment

Job summary

Massage Heights in Cypress, TX is seeking a dynamic Retreat Manager to lead and oversee all facets of our wellness retreats. You will drive revenue, manage staffing and operations, and ensure exceptional guest service.

The ideal candidate has strong leadership, training, and scheduling skills, with a proven ability to coach teams, build guest loyalty, and coordinate marketing and local partnerships. Weekend and evening availability is required to support a busy schedule.

Qualifications

• Minimum 2 years management experience in service or retail.
• Experience managing hourly wage employees.
• Strong leadership, organization, communication, and interpersonal skills.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory and ensuring brand systems are followed.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual and retreat goals; convert plans into action to meet goals.
• Lead by example and coach on the floor to improve performance.
• Create an environment focused on supreme guest service and guest loyalty.
• Plan, prepare, and execute local events to promote Massage Heights.
• Develop partnerships with local businesses to drive leads and awareness.

Skills

Leadership

Staff management

Customer service

Training and coaching

Scheduling

Operations management

Interpersonal skills

Financial literacy

Labor laws knowledge

Tools

POS systems

Microsoft Office

CRM software

Job description

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule/Expected Work Hours

• Able to work varied hours, including weekends, evenings, holidays, etc. is required

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a passion for leadership, sees obstacles as learning opportunities, and is ready to build a rewarding career.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Effectively create and manage team member schedules to ensure proper execution of daily operations
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
• Effectively manage team member schedules to ensure proper execution of daily operations
• Lead by example, demonstrating the ability to achieve personal as well as team goals
• Dedicate time to work the floor to provide your team with in-the-moment coaching
• Create an environment that is passionate about providing supreme guest service
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years membership-based service or retail management experience
• Experience managing hourly wage employees
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)
• Experience in training, coaching, and conflict resolution
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline
• Demonstrate a working knowledge of computers and standard software
• Basic business math skills
• Financial and P&L experience

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent