Spa Director

Massage Heights Indianapolis; Cedar Park (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Massage Heights Family Fund

Employee Discounts

Digital Work Environment

Job summary

Massage Heights Indianapolis is seeking a Responsive Recruiter to supervise retreat operations, drive revenue, manage inventory and ensure brand processes are followed consistently.

You will recruit, train, and retain staff, schedule shifts, and lead by example to deliver exceptional guest service while promoting the Massage Heights brand locally.

Qualifications

• 2+ years in membership-based service or retail management
• Experience managing hourly wage employees
• Leadership, organization, communication, and interpersonal skills
• Knowledge of labor and employment laws; useful for therapists and estheticians licensing

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory and ensuring brand systems and processes are adhered to with consistency through each shift
• Recruit, hire, train, develop, and retain top talent
• Create and manage team member schedules for daily operations
• Set team and retreat goals and translate plans into action to meet and exceed them
• Lead by example and coach on the floor to improve performance
• Create an environment focused on supreme guest service and guest loyalty
• Support and implement the Massage Heights brand Mission, Core Values, and Strategies
• Plan events and marketing activities to promote Massage Heights locally and build partnerships

Job description

Responsive Recruiter

Benefits

• Health insurance
• Paid time off
• Bonus based on performance

Company Perks

• Personal and Career Development
• Comprehensive Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive salary and bonus opportunities

Schedule / Expected Work Hours

• Able to work varied hours, including weekends, evenings, holidays, etc.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Lead by example, demonstrating the ability to achieve personal as well as team goals.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Create an environment that is passionate about providing supreme guest service.
• Focus on building guest loyalty by consistently following the proven operating system of Massage Heights.
• Enhance the value of the Massage Heights brand name in the minds of current and future guests by supporting and implementing the brand Mission, Core Values, and Strategies.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads.
• Develop partnerships with local businesses in your area.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline.
• Demonstrate a working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Compensation: $45,000.00 - $55,000.00 per year