Spa Desk Attendant (PT)

Grand Traverse Resort & Spa, LLC; Michigan; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in Michigan is seeking a dedicated Spa Associate to deliver exceptional guest experiences. The role involves educating guests on wellness, managing service times, and ensuring a clean environment. Ideal candidates will have a high school diploma and experience in hospitality. Flexibility in scheduling is required.

Qualifications

• 18 years of age with a High School diploma or GED.
• Experience in the Hospitality industry preferred.

Responsibilities

• Educate guests on health enhancement and wellness.
• Maintain cleanliness of the Spa and stock as needed.
• Ensure compliance with GTRS policies and procedures.

Skills

Customer Service

Communication

Time Management

Interpersonal Skills

Education

High School diploma or GED

Tools

Service Booking Software

Microsoft Operating Systems

Job description

Grand Traverse Resort and Spa, Acme, Michigan, United States of America

Job Description

Posted Thursday, May 1, 2025 at 4:00 AM

SUMMARY

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Educate the guest in the area of health enhancement and wellness and sell related retail products
• Recommend appropriate products or services according to guests need
• Be knowledgeable and up to date on current service offerings, promotions, and/or policies
• Manage service time according to current protocols determined by management
• Cover all hours determined by schedule
• Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
• Relay guest concerns to management or appropriate administrator
• Maintain a thorough knowledge of all applicable job practices
• Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
• Attend mandatory meetings and/or trainings determined by management
• Display confidence and professionalism at all times
• Good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Maintain appropriate stocking of laundry and amenities at both upstairs and downstairs beverage stations
• Attend monthly Coordinator meeting
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE/REQUIREMENTS

• 18 years of age and have a High School diploma or GED
• Experience working with service booking software and Microsoft operating systems
• Previously experience in the Hospitality industry is preferred

OTHER SKILLS AND ABILITIES

• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
• Possess effective time management skills when completing assigned tasks
• Ability to identify complex problems, evaluate options, and implement solutions
• Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Motivated with a positive attitude and perform effectively under high pressure/volume

TYPICAL PHYSICAL & MENTAL DEMANDS

• Ability to stand for long periods of time while completing administrative duties
• Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
• Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
• Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
• Ability to comprehend and follow directions
• Effectively handle stressful and difficult situations/interactions while remaining focused and professional
• Ability to see objects at close range and at a distance
• Perform complex or varied tasks under deadlines and tight schedules
• Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
• Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

WORK ENVIRONMENT

• Low to moderate noise level
• Ability to work in a fast-paced environment in a safe and productive manner
• Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
• Employee parking proximity to resort entrance varies season to season due to business volume
• Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.

Grand Traverse Resort and Spa, Acme, Michigan, United States of America