Spa Coordinator - Full Time

Four Seasons; Hawaii; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Roth IRA

Paid time off

Training and development

Employee travel program

Free employee meals

Dry cleaning for uniforms

Job summary

Four Seasons Maui is seeking a Spa Coordinator to welcome and orient guests to the spa, book services and reservations, and manage check-in/out processes. You will balance schedules, assist with retail and services, and ensure a seamless guest experience in a luxury environment.

The role requires 3 months to 1 year of related experience, strong communication skills, and a working knowledge of Word, Excel and Teams. Maui alcohol compliance and a professional, team-oriented attitude are essential.

Qualifications

• Three months to one year of employment in a related position with Four Seasons or similar, in reservations, concierge or customer service.
• Proven guest service experience in a luxury environment.
• Strong verbal and written communication skills; phone service abilities.

Responsibilities

• Understand, communicate and book/sell spa services and products using computer systems as needed.
• Balance therapist and room schedules to optimize spa productivity and fairness.
• Orient guests and give personalized tours of the spa facility.

Skills

Telephone skills

Appointment booking

Sales

Computer literacy

Microsoft Word/Excel/Microsoft Teams

Interpersonal communication

Multi-tasking

English proficiency

Maui Liquor Card

Tools

Word

Excel

Microsoft Teams

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort - and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we'll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Spa Coordinator

Welcome and orient guests to the Spa, book spa services and recreational reservations, check guests in and out of the Spa. This role is part of the A&G Division, reporting to the Spa Management Team. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Understand, effectively communicate and book/sell Spa services and products; including but not limited to massage, facials, specialty treatments, Salon, personal training and retail products utilizing computer systems as necessary.
• Balance therapist and room schedules to optimize the productivity of the spa and fairness to the therapist.
• Orient guests and give personalized tours of entire spa facility.

What You Will Bring

• Experience required by position is from three months to one year of employment in a related position with Four Seasons or other organization (such as reservations, concierge, customer service).
• Skills include: telephone skills, appointment booking, sales, computer experience in windows based programs. Guest service experience in a luxury environment.
• Requires a working knowledge of computer programs (i.e. Word, Excel, Microsoft Teams), phone service skills, interpersonal and good communication skills, ability to multi-task.
• English language both written and oral.
• Maui Liquor Card

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Hourly Rate: $28.95
• Comprehensive benefits package (Including Medical, 401(k), Roth, etc)
• Paid time off including Vacation, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons - visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Equal Opportunity Statement

Four Seasons is an Equal Opportunity, Afforditive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal