Spa Coordinator Assistant Manager at Midtown Nashville Woodhouse Spa

The Woodhouse Day Spa - Nashville; Nashville (TN); On-site; USD 31,000 - 52,000; Full time

Job summary

Join a leading day spa in Nashville as a Spa Coordinator. You will be the first point of contact for guests, ensuring a luxurious experience while managing bookings and retail services. This full-time position offers competitive pay, health benefits, and opportunities for growth within the spa industry.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Employee discounts

Paid time off

Qualifications

• 1 year of front desk/customer service experience preferred.
• Experience with scheduling software highly valued.
• Ability to work weekends and evenings required.

Responsibilities

• Check-in guests and assist at check-out.
• Schedule services using Meevo software.
• Provide 5 Star Customer Service.

Skills

Customer Service

Communication

Multi-tasking

Education

High school or equivalent

Tools

Meevo

Job description

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• 401(k) matching
• Flexible schedule
• Paid time off

Spa Coordinator at Woodhouse Spa- Nashville (Midtown) TN.

Work at America’s BEST day spa? Awarded America's Favorite Day Spa by American Spa Magazine!

Ready to make a difference and be an important part of our Team?

Full Time

Front Desk/Customer Service/Guest Relations

At this front desk position your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Management Team, you will be the face of the Woodhouse Day Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

IN THIS POSITION YOU WILL:

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system -Schedule services for guests using our Meevo software system.
• Retail products and Series Sales.
• Confirm appointments and help prepare therapist for service day.
• Pre-book our guest at check-out for the next service.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure State and WH Santitation Standards are met and exceeded in Spa.
• YOU CAN LOOK FORWARD TO:
• Health Benefits to include: Health Insurance, Dental & Vision
• 401k available
• Competitive hourly wage.
• Paid Vacation
• Free Parking
• A fast-paced, team oriented environment.
• Being an expert on all Woodhouse Signature Services and protocols.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Experience all spa services and retail at employee savings.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1 year of front desk/customer service and management experience – at a spa, restaurant or hotel is preferred.
• Experience using scheduling software, MEEVO software is preferred!
• Be able to work a weekend day and evenings. Fluid with Spa Schedule needs.
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Assist Spa Manager in Guest Relations, Staff Relations, Inventory, creating a positive work environment for staff and a luxury spa ambience for our valued guests.

Job Type: Full-time

Job Location:

• Nashville (Midtown) TN.

Required education:

• High school or equivalent

Required experience:

• Hospitality: 1 year preferred, not required.

Job Type: Full-time/Part Time