Spa Coordinator

Chaminade Resort & Spa; Santa Cruz (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality operates Chaminade Resort & Spa in Santa Cruz, CA, where our team blends California coastal charm with hospitality excellence. This Spa Coordinator role focuses on delivering a welcoming guest experience, greeting clients, guiding facility tours, and coordinating with therapists to ensure timely services.

We seek a detail-oriented, engaging individual who thrives in a fast-paced resort environment, can work weekends/holidays, and communicates clearly.

Qualifications

• CPR and First Aid certification preferred.
• Engaging and welcoming personality.
• Strong attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.
• Ability to frequently bend, push/pull, and lift up to 50 lbs.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greeting clients as they enter the Spa.
• Providing clients with tours and information related to the Facility and its features.
• Assist guests in preparing for their treatments.
• Coordinate with the therapists to provide timely services.
• Assisting guests with booking treatments, either by phone or in person and recording the transactions.
• Understand and adhere to credit, check cashing, and cash handling policies.
• Maintain up-to-date knowledge of Spa services, products, and procedures.
• Report any accidents or injuries to Security.
• Monitor the spa and fitness room for cleanliness and safety.

Skills

CPR / First Aid

Engaging personality

Attention to detail

Work under pressure

Guest experience

Excellent communication

Lift up to 50 lbs

Flexible schedule (weekends/holidays)

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn’t just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA

• As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication.

What You Will Have An Opportunity To Do

We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Coordinator! As a Spa Coordinator, you are responsible for the guest experience within the resort/hotel spa and ensuring those guests have an enjoyable, relaxing experience by engaging with the guests in a courteous and efficient manner. The Spa Coordinator greets guests and introduces the facilities and program components to individuals and groups. This individual will ensure that guests appointments are booked and carried out in a guest focused manner. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your Role

• Greeting clients as they enter the Spa
• Providing clients with tours and information related to the Facility and its features.
• Assist guests in preparing for their treatments
• Coordinate with the therapists to provide timely services
• Assisting guests will booking treatments, either by phone or in person and recording the transactions in the appropriate area.
• Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Maintain up-to-date knowledge of Spa services, products, and procedures.
• Reporting any accidents or injuries to the Security Department.
• Monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate.

What are we looking for?

• Someone with or the ability to obtain a CPR and First Aide certification preferred
• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills
• Someone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays

Compensation

$17.00
$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.