Spa Coordinator

Bass Pro Shops; Missouri; On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Job summary

Bass Pro Shops in Ridgedale, MO, seeks a Spa Coordinator to manage the Cedar Creek Spa front desk, bookings, check-ins/outs, and retail space. You’ll ensure a world-class guest experience while coordinating with service providers and teams across the property.

The role requires strong communication, organizational skills, and the ability to upsell services or products based on availability. Prior admin experience is preferred in a fast-paced hospitality setting.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years admin/office experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintain smooth front desk operations for the spa location, including bookings, check-ins/outs, and retail management.
• Handle guest communication via phone or in person.
• Upsell services or retail items based on availability and packages.
• Use company systems to track bookings and coordinate with teams.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

High School Diploma or Equivalent

Job description

## Spa CoordinatorApplylocations: Ridgedale, MO (Big Cedar Lodge)time type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 7, 2026 (30+ days left to apply)job requisition id: R262709POSITION SUMMARY:As a Spa Coordinator, you will be responsible to provide excellent customer service to guests of the Cedar Creek Spa. This includes running and maintaining the front desk of the spa including monitoring bookings, check-in and outs processes, and overseeing the retail space maintenance.ESSENTIAL FUNCTIONS:* Maintain smooth front desk operations for the spa location to provide world class guest experience in bookings, check-ins/outs and retail sales. May include tours of the spa for new guests, explanations of amenities provided throughout the visit, and communication with the service providers on guest arrivals and departures.* Handles guest communication within the hospitality communication systems, on the phone or in person* Enhance guest experience through attempts to upsell or add on to services or retail items based on availability and packages available.* Frequently uses company computer systems to track bookings, schedule new appointments, communicate with guests and other teams throughout the property* All other duties as assignedEXPERIENCE/QUALIFICATIONS:* Minimum Degree Required: High School Diploma or Equivalent* Preferred Degree: N/A* Certificate(s) or License(s):* Years of experience: 1-2 years admin experience preferredKNOWLEDGE, SKILLS, AND ABILITY:* Previous experience in working in a services industry with appointment keeping preferred* Excellent communication and interpersonal skills, with the ability to interact effectively with guests and associates at all levels* Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively* Ability to work in a fast-paced and dynamic environment, adapting to changing priorities and deadlinesTRAVEL REQUIREMENTS:* N/APHYSICAL REQUIREMENTS:Regularly walks, sits, stands, and does computer work.Occasionally lifts up to 50 lbs.Additional Physical Requirements* Ability to work in an environment that encourages quiet and relaxation, including exposure to products with fragrancesINDEPENDENT JUDGEMENT:Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail] Cedar Lodge