Spa Coordinator

Del Monte Hotel Management LLC in; City of Rochester (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Professional development opportunities

Comprehensive benefits for full-time

Job summary

DelMonte Hotel Group is seeking a Spa Coordinator to deliver exceptional guest experiences at the front desk, reservation area and spa retail spaces. You will manage appointments, assist guests with services, and handle transactions with accuracy.

The role requires friendly client interaction, reliable organization, and a commitment to professional development within a hospitality leader known for guest-centered service.

Qualifications

• 1 to 3 months related experience and/or training; High school diploma or GED; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Responsibilities

• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
• Properly record all sales transactions and secure accurate payment.
• Manage client activity within SpaSoft system.
• Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
• Perform opening and closing work per checklists.
• Promote retail sales of all spa products.
• Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
• Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.

Skills

Spa coordination

Customer service

Communication

Education

High school diploma or GED

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Coordinator.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home.

Job Responsibilities

As a Spa Coordinator, you will be the primary contact for a variety of guest services at the Front Desk, Reservation Room and Retail space.

Your specific duties in this role will include:

• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
• Properly record all sales transactions and secure accurate payment.
• Manage client activity within SpaSoft system.
• Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
• Perform opening and closing work per checklists.
• Promote retail sales of all spa products.
• Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
• Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.

Job Requirements

We are looking for a self-motivated Spa Coordinator with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 1 to 3 month's related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

As a Spa Coordinator with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $16.50 - $16.75 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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