Spa Concierge - Male

Casino Gaming Institute Inc; Bethlehem (Northampton County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Spa Concierge to join their team. This role is crucial for providing exceptional service to guests, ensuring a welcoming atmosphere and smooth operations within the spa. Responsibilities include greeting guests, managing appointments, and maintaining the cleanliness of the facility. The ideal candidate will have strong communication and customer service skills, with a passion for enhancing guest experiences. If you enjoy working in a dynamic environment and are committed to guest satisfaction, this position offers a unique opportunity to thrive in the spa industry.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and credit transactions accurately.

Responsibilities

• Greet guests and assist with check-in and appointment bookings.
• Maintain cleanliness of the spa and conduct facility tours.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Description

The Spa Concierge - Male is responsible for greeting all guests, answering calls, assisting with guest inquiries, booking appointments, checking guests in for their scheduled services, appropriately billing for services received and completing the payment transaction, and cross-selling retail products. Duties will also include giving tours of the facility, maintaining the cleanliness of the facility, ensuring appointments begin and end as scheduled, assisting guests inside the spa, serving refreshments, and continuous stocking and preparation for guest needs on the male side of the spa.

Position Responsibilities

• Assists guests with reservations and check-in process in a courteous and polite manner.
• Accurately books, changes, and cancels spa appointments; Assists guests with payment of services and retail items in an efficient and timely manner.
• Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.
• Maintains spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas); Upholds spa decor by maintaining the set-up and cleanliness of the area.
• Conducts facility tours and describes the spa amenities to all guests entering.
• Properly opens and closes each shift according to Standard Operating Procedures.
• Responds to guest requests, complaints or inquiries professionally, courteously and promptly; Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction