Spa Concierge - Full-time

Hyatt Hotels; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality brand in Austin is seeking a full-time Spa Concierge to manage guest check-ins, appointments, and maintain spa facilities. Ideal candidates will possess strong communication skills, and stress management abilities, and have a current CPR/First Aid certification. The role offers generous benefits including wellness programs, tuition reimbursement, and discounted hotel stays.

Benefits

Paid time off

Tuition reimbursement

Discounted hotel stays

401K with company match

Complimentary meals

Qualifications

• Must understand the basic principles of managing PMS system.
• Capable of dealing with stressful situations calmly and professionally.
• Must have excellent communication skills.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.

Responsibilities

• Check in guests at the Life in Balance Spa.
• Schedule and manage appointments.
• Maintain the spa facility including locker rooms and pool deck.

Skills

Communication skills

Computer literacy

Stress management

Task prioritization

Education

CPR/First Aid certification

Tools

ResortSuite PMS

Job description

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa, you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job — it’s a chance to align your career with a life in balance.

If you’re seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Spa Concierge Full-time:

The Spa Concierge is responsible for checking in guests at our Life in Balance Spa, scheduling and managing appointments and maintaining the spa facility including locker rooms, quiet lounge and pool deck. Individuals in this role will act as a liaison between guests, spa management and other departments of the resort when necessary.

• Must understand the basic principles of managing PMS system (ResortSuite)
• Capable of dealing with stressful situations calmly and professionally
• Must have excellent communication skills
• Must be computer literate and have the ability to learn various software programs/applications
• Must be able to prioritize tasks and handle multiple tasks simultaneously
• possess a current CPR/First Aid certificate or can receive this certificate within 1 month of hire
• Open availability including evenings, weekends and holidays is required
• Professional demeanor and appearance

We offer excellent benefits:

iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
Discounted and Complimentary Hyatt Hotel nights*
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off program*
Paid Family Bonding Time and Adoption Assistance*
Complimentary daily colleague meals
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and fitness center

*Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.