Spa Concierge at New Luxury Spa in Downtown Louisville

The Woodhouse Spas Corporation; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the spa services sector is looking for enthusiastic Front Desk Spa Concierges to join their team in Louisville. In this role, you will be the first point of contact for guests, ensuring they have a world-class experience from check-in to check-out. Your responsibilities will include managing appointments, providing exceptional customer service, and maintaining the spa's welcoming atmosphere. With opportunities for growth and a supportive team environment, this position is perfect for those passionate about customer care in a fast-paced setting. Join us and make a difference in guests' relaxation journeys!

Benefits

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Free parking

Qualifications

• Minimum 1 year of front desk or customer service experience.
• Experience with spa scheduling software is preferred.

Responsibilities

• Opening or closing the spa based on shift schedule.
• Checking in guests and assisting with check-out.
• Answering multi-line phone calls and scheduling services.

Skills

Customer Service

Communication Skills

Multitasking

Spa Scheduling Software

Education

High School Diploma

Tools

MEEVO software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Now Hiring: Front Desk Spa Concierge @ Woodhouse Spa - Downtown Louisville

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Positions available: Part-Time, Full-Time

Woodhouse Spa is seeking spa professionals to join our team as we prepare to open in Louisville, KY. If you're ready to make a difference and be an integral part of our team, we want to hear from you!

Role Overview:

As a Front Desk/Customer Service/Guest Relations specialist, you will be the first impression guests encounter upon arrival. Your role is vital in creating a world-class experience, whether guests are purchasing gift cards, booking appointments, or enjoying a retreat. You will facilitate each guest’s experience from start to finish.

Responsibilities include:

• Opening or closing the spa based on your shift schedule
• Checking in guests and assisting with check-out
• Answering multi-line phone calls and scheduling services using MEEVO software
• Retailing products and series
• Confirming appointments and preparing therapists for service days
• Pre-booking future services at check-out
• Providing amenities and ensuring guest satisfaction
• Maintaining sanitation standards

What You Can Expect:

• Health benefits including insurance for full-time employees
• 401(k) with 100% employer match on the first 4%
• Competitive hourly wages
• Paid vacation for all employees
• Free parking
• A fast-paced, team-oriented environment
• Training on Woodhouse Signature Services and MEEVO software
• Opportunities for growth within the company and industry
• Discounts on services and products

Candidate Guidelines:

• Minimum 1 year of front desk or customer service experience, preferably in a spa, restaurant, or hotel
• Experience with spa scheduling software is preferred
• Availability to work weekends, with at least one weekend day shift required
• Flexibility to support scheduling needs and uphold service standards
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Ability to stand for extended periods
• Positive attitude

Woodhouse Spa is an Equal Opportunity Employer and maintains a drug-free, smoke-free workplace.