Spa/Club Front Desk (Part-Time)

Parker Palm Springs; Palm Springs (CA); On-site; USD 19,000 - 30,000; Part time

Job summary

Parker Palm Springs is seeking a part-time Spa/Club Front Desk associate in Palm Springs, CA. You will welcome guests, manage appointments, post charges, and ensure a smooth operation of reception and scheduling with a focus on guest relations and confidentiality.

Responsibilities include using scheduling software, answering inquiries, and maintaining records with accuracy and courtesy. This role supports spa operations and guest privacy throughout shifts.

Qualifications

• This role requires excellent guest service skills and professional communication.
• Ability to use scheduling software to manage appointments.
• Strong attention to detail and confidentiality.

Responsibilities

• Welcome and direct guests at the Spa/Club front desk.
• Schedule appointments and post charges for services.
• Maintain guest records with accurate information and payments.
• Answer calls promptly and handle inquiries professionally.
• Ensure privacy and security of guests and staff.

Skills

Guest service

Communication

Telephone etiquette

Multitasking

Tools

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Spa/Club Front Desk (Part-Time)

Palm Springs, CA, US

JOB SCOPE:

To welcome and direct guests, schedule appointments, post charges relating to services received by guests and to ensure a smooth, efficient and cost-effective operation of all functions relating to the reception desk, scheduling of operators and maintaining the highest level of guest relations, confidentiality, cleanliness and security as relates to guests and employees, including safety procedures as detailed.

JOB FUNCTIONS

Guest Related Tasks

• Be totally familiar with treatments, packages, and products offered in the Spa
• Have an upbeat positive attitude at all times.
• Fully understand and be proficient in the scheduling software.
• Answer the telephone within three rings
• Obtain full information on every guest scheduling an appointment.
  • full name
  • telephone number
  • address
  • payment information.
• Respond to and handle guest inquiries and complaints in a courteous, interested and professional manner.
• Ensure the privacy and security of the guests at all times.
  • This is to include not allowing tours of the Spa, when appropriate.
• Keep a record of and be familiar with all groups and VIP arrivals in the Spa and Estate

Appointments

• Be aware of the scheduling and advise providers in a timely manner of appointments changes or cancellations.
• Have awareness of the qualifications of the providers as it pertains to services being scheduled.
• Be aware of the treatment rooms in the Spa and schedule only appointments in appropriate rooms.
• Ensure that posting of services is done in an accurate and timely manner.

Workstation Duties

• Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
• Ensure that office supplies inventory is kept at par level and requisition
• Perform occasional walks through the Spa checking for cleanliness and safety hazards.
• Performs SPA tours.
• Assist in Fitness Center & Yoga Studio when needed.

Appearance and Grooming

• Maintain a clean, neat, attractive appearance all the time.
• This to include the cleanliness of uniform
• A neatly groomed appearance and professional demeanor