Spa Attendant - Tenaya Stone Spa - Part Time

The Walt Disney Company; Anaheim (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in family entertainment is looking for a Spa Receptionist to provide exceptional service at their spa facilities. This full-time position requires strong communication skills and a proactive approach to guest relations. Additionally, the role involves managing appointments and ensuring a clean environment to maintain guest satisfaction.

Benefits

Medical benefits

Financial benefits

Qualifications

• At least 18 years old.
• Strong verbal communication skills.
• Ability to handle difficult situations independently.

Responsibilities

• Greet and acknowledge all guests.
• Book, change, and cancel spa appointments.
• Maintain cleanliness of lounge areas and spa facilities.

Skills

Guest service

Communication

Problem-solving

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: 1283482BR

Job Description

Responsible for providing exceptional service to spa Guests at reception and throughout spa facilities. This position requires assisting with reservations, acknowledging and greeting Guests who enter and depart the spa, orienting Guests to the spa facilities at entry while providing personal Guest Service. In addition they are responsible for keeping the lounge areas neat, clean and well stocked with all amenities.

Responsibilities

• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel spa appointments
• Review Guest appointment/schedules as needed
• Acknowledge and greet Guests who enter and leave the spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain a spa desk fund
• Answer the phone promptly and use the Guest’s name throughout the phone conversation
• Issue spa lockers, robes and slippers to Guests and escort Guests to their lockers
• Provide orientation tour, explaining spa amenities offered and answering Guest questions
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility
• Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
• Maintain a clean, safe, fully stocked and well organized work area
• Follow stock replenishment procedures
• Maintain eye contact when addressing all spa Guests
• Handle Guests questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests ensuring complete Guest satisfaction
• Attend mandatory training to maintain knowledge of current spa policies, procedures and trends
• Follow Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
• Follow Open/Close procedures for locker areas
• Adhere to loss prevention guidelines
• Additional leadership opportunities may be available that would require completion of an additional practical assessment

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods
• Possess complete knowledge of all services and products while educating Guests
• Strong verbal communication skills
• Must have enthusiasm and possess excellent Guest service skills
• Receptive to special requests and proactive in anticipating Guests needs
• Knowledgeable about The Disneyland Resort and surrounding area
• Basic mathematical skills are necessary

Preferred Qualifications

• Prior spa experience- familiarity with spa products/services and terminology helpful
• Sales training
• Prior sales experience helpful; comfortable with suggestive selling
• Bi-lingual

Compensation Details

The pay rate for this role in California is $28.75 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .

Additional Information

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. This is a Full-Time position that requires full availability, including working evenings, weekends and holidays when needed.

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Keyword: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRSpa, DLR Spa, DLRResortRoles, DLR Resort Roles

Segment

Disney Parks, Experiences and Products

Business

Disneyland Resort

Category

Theme Park Operations

Job Type

Part Time

City

Anaheim

State/Provice

CA

Postal Code

92802

Country / Region

US

About the company

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

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