Spa Attendant / Front Desk at Waterstone Spa

North Pacific Management Inc.; Ashland (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a luxurious spa team as a Spa Attendant / Front Desk in Ashland, Oregon. You will be the first point of contact for guests, managing appointments and ensuring a serene spa environment. This role offers the chance to develop valuable hospitality skills in a prestigious hotel setting.

Benefits

401(k) retirement plan with company match

Local discounts at properties

Paid Time Off including sick leave

Comprehensive benefits starting day one

Qualifications

• 1-3 months of experience in customer service or hospitality.
• Strong computer skills including Microsoft Office and reservation systems.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Manage guest appointments and bookings.
• Provide exceptional guest service and maintain a welcoming atmosphere.
• Handle payments and maintain cash procedures.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Spa Attendant / Front Desk at Waterstone Spa

Join our luxurious spa team and become part of creating exceptional guest experiences in the heart of beautiful Ashland! We are seeking a professional, detail-oriented Spa Front Desk Agent to serve as the first point of contact for our valued guests.

About the Role

As our Spa Attendant / Front Desk at Waterstone Spa, located in downtown Ashland, you'll be the welcoming face of our serene spa environment, managing guest appointments, handling payments, and ensuring smooth operations. This position offers the opportunity to work in a prestigious hotel while developing valuable hospitality skills.

Key Responsibilities

• Provide exceptional guest service and maintain a welcoming spa atmosphere
• Greet guests with a friendly and professional demeanor
• Manage spa appointments, bookings, and guest profiles
• Handle telephone inquiries and spa service reservations
• Process payments and maintain accurate cash handling procedures
• Promote spa services, treatments, and special promotions
• Monitor and maintain spa inventory
• Maintain the tidiness and calm atmosphere of the lobby and retail space
• Assist with spa laundry and general upkeep
• Support spa staff and practitioners with daily operations
• Coordinate with team members to ensure seamless service delivery

Required Qualifications

• High school diploma or GED
• 1-3 months of related experience (customer service, hospitality, or spa)
• Strong computer skills, including reservation systems and Microsoft Office
• Excellent verbal and written communication abilities
• Basic mathematical skills for handling transactions
• Ability to multitask and stay calm under pressure
• A positive, team-oriented attitude
• Professional appearance and positive attitude
• Availability for weekends and some weekday shifts

Physical Requirements

• Ability to stand for 6-8 hours per day
• Capable of lifting/moving up to 25 pounds
• Manual dexterity for computer work and handling items

What Makes a Great Candidate

• Exceptional customer service orientation
• Strong attention to detail
• Ability to maintain composure in fast-paced situations
• Excellent problem-solving skills
• Team-oriented mindset
• Adaptable to changing priorities

Why work for us?

• A retirement plan through our company-sponsored 401(k) with a company match
• Local discounts at our properties across Portland Metro, including parking, meals, staycations, and fitness facilities
• Paid Time Off (including sick leave for all employees and PTO for full-time staff)
• Comprehensive benefits starting day one, including counseling sessions, gym memberships, legal advice, and more

About Ashland Springs Hotel

Located in charming Ashland, Oregon, our historic hotel offers guests a luxurious retreat. Our spa provides a peaceful sanctuary where guests can relax and rejuvenate. We seek someone who shares our commitment to excellence.

To Apply

Qualified candidates passionate about customer service and the spa industry are encouraged to submit their resume. We are an equal opportunity employer, and all qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation

Hourly wage: $17.00

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industry

• Hospitality