Spa Attendant

Wyndham Hotels & Resorts; Lahaina (HI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a Spa Attendant/Front Desk Agent to deliver exceptional service to guests. In this role, you will assist with scheduling appointments, check-ins, and provide information about spa services. If you have a passion for customer service and enjoy working in a dynamic environment, this opportunity offers a chance to grow in the hospitality sector. Join a team that values friendliness, attentiveness, and professionalism, ensuring every guest has a memorable experience.

Qualifications

• 1-year experience in a spa or related field preferred.
• Bilingual skills preferred for better guest interaction.

Responsibilities

• Provide friendly and courteous service to all guests.
• Check guests in and out; process transactions for services.
• Maintain cleanliness and orderliness of the facilities.

Skills

Customer Service

Multitasking

Communication Skills

Retail Sales

Problem-Solving

Education

High School Diploma

Tools

Spa Software

Job description

Compensation Type: Hourly

Company Overview:

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20B in assets and generates over $5B in revenues. Highgate offers expertise throughout all stages of the hospitality property cycle, develops bespoke hotel brands, and utilizes proprietary revenue management tools to optimize performance and asset value. The company is led by experienced hotel management professionals and maintains offices in London, New York, Dallas, and Seattle.

Overview of the Role:

The Spa Attendant/Front Desk Agent is responsible for assisting spa staff to deliver a unique and outstanding experience to members and guests. This role includes scheduling appointments, guest check-in/out, and supporting retail sales.

Responsibilities:

1. Provide attentive, friendly, helpful, and courteous service to all guests, members, and colleagues.
2. Greet and welcome all guests and members.
3. Check guests and members in and out; administer keys to locker areas.
4. Process transactions related to events, guest fees, memberships, dues, etc.
5. Handle administrative functions including using Spa software, maintaining supplies, answering phones, scheduling appointments, and responding to inquiries.
6. Serve as the primary source of information about spa services, procedures, treatments, equipment, and products to ensure guest comfort.
7. Assist guests with retail purchases.
8. Arrange spa appointments for various services and packages.
9. Monitor appointments and ensure proper staffing for efficiency.
10. Assist guests with spa prescriptions.
11. Prepare the facility for opening and closing daily.
12. Maintain cleanliness and orderliness of the facilities, ensuring all amenities are functional.
13. Provide spa tours as needed.

Qualifications:

Job Requirements:

• Availability 2-3 days per week, especially weekends.
• Work 6-8 hours per day, up to 20 hours per week.

Fundamental Requirements:

• High School diploma or equivalent; 1-year experience in a spa or related field preferred.
• At least 1-year retail experience preferred.
• Bi-lingual skills preferred.
• Flexibility for long hours as needed.
• Ability to exert up to 50 pounds of force occasionally and 25 pounds frequently.
• Effective verbal and written communication skills.
• Ability to listen, understand, and clarify concerns.
• Multitasking and prioritization skills.
• Attentiveness, friendliness, courtesy, and service orientation in all interactions.
• Attendance at required meetings and trainings.
• Maintain high personal grooming standards and uniform compliance.
• Adherence to hotel standards and safety regulations.
• Proactive problem-solving skills.
• Ability to understand and apply complex information.
• Cross-training in other hotel areas preferred.
• Maintain confidentiality of information.
• Show initiative and anticipate needs.
• Perform additional duties as assigned.
• Maintain a friendly, warm demeanor at all times.
• Hygiene is critical; no smoking on hands, clothes, or breath during shifts.