Spa Attendant

Highgate; Dallas (TX); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Highgate Hotels at The Joule Dallas, TX is seeking a spa attendant to maintain a pristine spa and fitness area in line with brand standards. You will greet guests, ensure cleanliness, restock supplies, and guide guests through the facility with a courteous attitude.

The role requires a high school diploma or equivalent, and prior customer service experience is preferred. Shift work may include weekends/holidays, with emphasis on safety and guest satisfaction.

Qualifications

• High school diploma or equivalent/work experience.
• Previous customer service experience required.
• Shift work including weekends/holidays possible.
• Standing for extended periods; ability to lift up to 25 pounds.

Responsibilities

• Greet guests and assist with their needs.
• Maintain cleanliness of spa/fitness area, locker rooms, and pool area.
• Restock linens in locker rooms and guest areas.
• Escort guests to changing areas and provide facility orientation.
• Assist in monthly inventory of spa supplies and communicate facility details to members and guests.
• Follow sustainability guidelines (Earth View) and safety procedures; report issues to management.
• Ensure guest satisfaction and perform other duties as requested by leadership.

Skills

Customer service

Education

High school diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry‑leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

Built in the 1920s, the neo‑Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then‑vacant bank building into a Forbes four‑star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

Maintain the cleanliness of the spa/fitness area which includes the spa, locker rooms, fitness room, and pool area and spa desk according to brand and sustainability standards.

Responsibilities

• Immediately greet guest and offer to assist with their needs.
• Maintains the cleanliness and order of the facility to include sweeping, mopping, and vacuuming, and removing waste.
• Restock all linens in locker rooms and appropriate guest areas.
• Escort members/guests to changing areas in a courteous and timely manner and provides guests with an orientation to the facility.
• Assist in conducting monthly inventory of spa operating and guests supplies as requested.
• Effectively communicate details regarding the facility and its amenities to members and guests.
• Communicate with management of any member, guest, or facility issues.
• Follow sustainability guidelines and practices related to HHM’s Earth View program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by leadership.

Qualifications

• High school diploma or comparable work experience.
• Previous customer service experience or equivalent training required.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.