Spa Associate / Front Desk

Hand & Stone Careers; Wexford (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the spa services sector is looking for a Spa Associate to join their dynamic team. This role is perfect for someone who thrives in a customer-focused environment and enjoys building relationships with clients. The company offers flexible scheduling options, competitive compensation with commissions, and opportunities for career advancement. If you are passionate about providing outstanding service and are ready to learn and grow, this is the perfect opportunity for you. Join a positive and professional work environment that values fun and teamwork, while making a meaningful impact on customers' experiences.

Benefits

Employee Discounts

Flexible Schedule

Opportunity for Advancement

Ongoing Training

Positive Work Environment

Contests for Sales Skills

Qualifications

• Must be at least 18 years old and have a high school diploma.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Meet membership sales goals and provide excellent customer service.
• Schedule appointments and maintain spa cleanliness standards.
• Communicate effectively with clients about services and promotions.

Skills

Customer Service Skills

Sales Skills

Organizational Skills

Attention to Detail

Team Player

Education

High School Diploma or Equivalent

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 600 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in Wexford PA, is seeking a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding! Do people often refer to you as their energetic friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you! We are currently preferring EVENING and WEEKEND hours availability.

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Provide excellent customer service to members and guests, while building lasting relationships
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision