Spa Associate Front Desk

Hand & Stone - 556 N. Orion Road - Lake Orion, MI; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Hand & Stone Massage and Facial Spas seeks passionate Spa Associates to deliver exceptional experiences. Key responsibilities include meeting sales goals, ensuring cleanliness, and providing top-notch customer service. This role offers competitive pay, commissions, training opportunities, and a positive work environment, tailored to support your career growth.

Benefits

401(k)

401(k) matching

Bonus based on performance

Employee Discounts

Flexible Hours

Ongoing Training

Career Advancement Opportunities

Qualifications

• High school diploma or equivalent required.
• Must be 18 years old or older.
• Strong attention to detail.
• Ability to work independently with minimal supervision.

Responsibilities

• Meet membership sales goals.
• Provide excellent customer service to members and guests.
• Uphold spa cleanliness standards.

Skills

Customer Service

Sales

Organization

Teamwork

Education

High School Diploma or Equivalent

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

Meet membership sales goals.

Have a detailed knowledge of the menu of services

Provide excellent customer service to members and guests, while building lasting connections.

Effectively communicate sales, promotions, and service options with clients

Uphold spa cleanliness standards

Answer phones, schedule appointments, and file documents

Perform various other duties as assigned

What’s in it for you?

Competitive Compensation - hourly wage PLUS $10 commissions on every membership sold and 10% commission on every product sold.

Contests - potential to earn additional bonuses during holiday gift card season.

Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.

Ongoing Training - We are ALWAYS learning and improving.

Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!

Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!

Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

Having a high school diploma or equivalent is required

Must be 18 years old or older

Must be exceptionally organized and have great attention to detail

Must be a strong team player with the ability to work independently with minimal supervision

Location & Timing:

Lake Orion

Weekends as needed

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.