Spa Retail Attendant Front Desk Associate MultiRole

Ethereal Wellness and Esthetics; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Ethereal Wellness and Esthetics is seeking a dedicated Spa & Retail Assistant to support daily operations and enhance customer experiences in a premier wellness spa. The role includes maintaining hygiene, assisting with treatments, and providing excellent customer service, making it ideal for candidates who are passionate about health and wellness. Join a growing team committed to high-quality service in a supportive environment where you can develop your skills and advance in your career.

Qualifications

• At least 18 years of age.
• Strong work ethic and reliable transportation.
• Ability to lift 50 pounds and remain active during the shift.

Responsibilities

• Maintain cleanliness and tidiness of the spa.
• Assist with customer service and handle bookings.
• Prepare facilities and inventory supplies.

Skills

Attention to detail

Strong verbal communication

Time management

Teamwork

Customer service

Job description

Spa Assistant

Ethereal Wellness/ Medi-Pedi is a clinical-based wellness boutique offering corrective and restorative care for hands, feet, skin, and body. We offer a full range of skincare, as well as treatment manicures, medical and wellness pedicures, massage, and body treatments. Through our sister company, Born To Splay, we provide foot wellness tools and minimalist shoes to start a foot wellness journey. We are a privately owned boutique spa that operates at the highest standard of quality and with passion in all we do. To grow as a premier provider of services, we are looking for a Spa & Retail Assistant.

Ethereal is a premier wellness and day spa that delivers an outstanding experience to our established clientele. Our recruiting process is designed to attract motivated, confident, passionate, creative, skilled, and attentive candidates who are aligned to our Mission, Vision, and Values. Our goal is to attract and retain team members who want to grow with us.

Job Description

As part of our team, the Spa & Retail Assistant performs support tasks to maintain the smooth flow of operations at the spa, ensuring that clients receive optimal services. The Spa & Retail Assistant focuses on keeping the cleanliness of different rooms and areas, preparing the facilities, sanitizing tools and equipment, monitoring the inventory of supplies, and assisting technicians as needed.

The Spa & Retail Assistant also performs administrative support tasks such shipping, errands, handling calls and correspondence, arranging and confirming appointments, collecting payments, and assisting customers with product sales and questions, ensuring client satisfaction.

A typical day would consist of:

Maintain the cleanliness and tidiness of the spa (mopping, sweeping, wiping stations, tossing trash)

Assisting with the set-up and break-down of the spa

Assisting with the setup of spa treatments

Carrying out any additional duties as requested by management

Refilling liquids, folding towel and linens, and cleaning the spa.

Ensuring spa facilities are in good working order

Ensure spa products and supplies are kept stocked

Assisting with maintaining appropriate inventory levels throughout spa facility

Greet customers, confirm their reserved treatments or services, and provide them with information about the spa's services, homecare, and various retail options

Answer phones and make or alter reservations as necessary

Ensuring spa facilities and equipment are maintained and in good working order

Assisting with setup of spa tools or equipment when needed

Assisting with seasonal setup/ decor

Assisting with event setup/ breakdown

Maintaining high standards of customer service at all times

Guide customers to their treatment rooms and ensure they are comfortable

Assisting customers in minimalist shoe sales and foot wellness tools

Provide customer service, including taking payments, booking appointments, and answering queries

Taking photos of services as requested by technicians for social media and marketing purposes.

Creating in-house marketing using canva and Spa software.

Posting on social media or assisting in social media post

Qualifications

Strong work ethic and attention to detail

· Working and reliable transportation

· Technically / Mechanically inclined

· Strong verbal and written communication skills

· Excellent time management skills

· Team player who collaborates and operates with a sense of accountability

· Professional appearance and demeanor

· Must be at least 18 years of age

· Must be able to lift 50 pounds

· Must be able to stand, bend, and walk quickly during the shift

Preferred Qualifications

· Customer service, hospitality, or Facility Maintenance Experience

Additional Requirements

The team member must fulfill the performance standards of this position and comply with policies, rules, and procedures of the Company, including those set out in the Team Member Handbook or otherwise communicated (verbally or in writing) to team members.

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company. Team members are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by managers.

What to expect

At Ethereal, the team member experience starts with recruiting. If you apply, we will communicate status with you, whether it is to move forward or to let you know that we have filled the position.

If you are selected for an interview, we will tell you what to expect and communicate outcomes.

If you are offered a position, we hope you will join our team. Upon starting, we will provide you with training and feedback so that you are successful in your role and positioned for career growth.

Thank you for your interest!