Spa Assistant Lead

Life Time Inc.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Life Time Inc. is seeking an experienced LifeSpa Assistant Manager to lead LifeSpa Coordinators and deliver exceptional guest experiences at the front desk.

You will partner with the Spa Manager to coach the team, drive guest satisfaction, and maintain smooth operations. Responsibilities include greeting guests, scheduling appointments, training staff, inventory support, and payroll oversight, ensuring standards of service and operational excellence across LifeSpa.

Qualifications

• High School Diploma or GED required.
• 1–2 years of prior work experience.
• Must work an average of 36 hours per week.
• Ability to stand for prolonged periods.
• Ability to perform minor lifting.

Responsibilities

• Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience
• Answers incoming calls, schedules appointments, and processes payments for services
• Hires and trains all coordinators to ensure exemplary customer service and guest management initiatives
• Assists Spa Manager with inventory management: cycle counts, product ordering, and receiving in goods
• Sets individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiatives
• Manages the hourly coordinator payroll

Skills

Customer service

Leadership

Reception

Education

High School Diploma or GED

Job description

Position Summary

As a LifeSpa Assistant Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences and the LifeSpa coordinator team. You will work in partnership, with the Spa Manager, to lead by example and manage the team of LifeSpa Coordinators in delivering extraordinary guest experiences. You will drive success utilizing superior leadership and customer service skills at the front desk.

As a LifeSpa Assistant Manager, the main responsibility is to provide outstanding leadership and exceptional customer interactions. You are the primary support for managing guest experiences and the LifeSpa coordinator team. You will work in partnership, with the Spa Manager, to lead by example and manage the team of LifeSpa Coordinators in delivering extraordinary guest experiences. You will drive success utilizing superior leadership and customer service skills at the front desk.

Job Duties And Responsibilities

• Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience
• Answers incoming calls, places outbound calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
• Hires and trains all coordinators to ensure they are fully certified on exemplary customer service, true guest management initiatives, and opening/closing procedures
• Assists Spa Manager with Cost of Goods: Inventory cycle counts, Ordering products, and Receiving in goods
• Sets individual goals and holds coordinator team accountable to hitting benchmarks on current programs and initiatives
• Manages the hourly coordinator payroll

Position Requirements

• High School Diploma or GED
• 1 to 2 years of prior work experience
• Must work an average of 36 hours per week
• Ability to stand for prolonged periods of time
• Ability to perform minor lifting

Preferred Requirements

• 1 to 2 years of Salon experience
• 1 to 2 years of experience as a LifeSpa coordinator preferred
• 1 to 2 years of leadership, customer service/receptionist experience in the salon and spa or retail industry

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.