Customer Service Agent

jobspromotor; Cleveland (OH); On-site; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines' Customer Services team in Cleveland is seeking a Full Time Customer Service Agent to support travelers from home. You will assist passengers with tickets, reservations, baggage issues and inquiries, delivering friendly, patient service.

Requirements include a High School diploma and the ability to work in a fast-paced environment. The role offers hourly pay of $20–$30 and a standard 8-hour shift with potential weekend hours.

Qualifications

• High School diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to type and use computer systems.

Responsibilities

• Assist travelers with tickets, reservations, and baggage issues.
• Provide friendly, patient service to customers in person or via phone/electronic channels.
• Operate within airline systems to process transactions and resolve complaints.

Skills

Customer service

Communication

Typing

Teamwork

Education

High School

Tools

CRM software

Job description

### ( Customer Service Agent ) Southwest Customer Service Jobs Work From Home, Airlines Hiring Work From Home @JobspromotorFull Time12-Jul-2026Apply now##### OverviewCompany **Southwest AirlinesCustomer Services**Salary**$20 - $30/Hour**Experience**2**Job type**Full Time**Updated**12-Jul-2026**Location**Ohio, 5**Discover moreCustomerCustomer Relationship Management (CRM)Recruitment & Staffing## ( Customer Service Agent ) Southwest Customer Service Jobs Work From Home, Airlines Hiring Work From Home @Jobspromotor**Hiring Organization:** Southwest Airlines**Post Name**: Customer Service Agent**Qualification:** High School**Industry:** Private**Employment Type:** Full Time**Work Hours:** 8 Hours**Salary:** $20 – $30/HourLaw & Government**Location:**Cleveland, OH### Full Job Description Individuals of Southwest Carriers meet up to follow through on our Motivation, which is to associate Individuals to what's significant in their lives through cordial, solid, and minimal expense air travel. Our Client care Specialists stretch out Friendliness to Southwest's Clients at the ticket counter, stuff administration office, and door region. Client support Specialists are many times the primary Southwest Representative our Clients cooperate with during their movement experience and set a neighborly vibe for our Clients' outing. They're cordial, patient issue solvers who appreciate performing various tasks and working in a dynamic, safe climate.Discover moreBusiness ServicesJob ListingsCompensation & Benefits( Customer Service Agent ) Southwest Customer Service Jobs Work From Home, Airlines Hiring Work From Home @JobspromotorExtra subtleties:* An association based job that incorporates working relegated shifts in light of status. Movements can incorporate early mornings, late nights, ends of the week, and occasions.* U.S. citizenship or current approval to work in the U.S. required and no current or future work approval sponsorship accessible.* Southwest Aircrafts is an Equivalent Open door Boss. We keep on searching for amazing chances to mirror the networks we serve, and welcome candidates with assorted considerations, foundations, and encounters.Obligations* Offers agreeable assistance to and keeps up with positive associations with all inner and outer Clients* Works in a helpful soul to guarantee the outcome of our Organization* Answerable for giving incredible Client support to individuals wanting to travel, use freight or stuff administration by taking care of their necessities* Handles any part of tagging and registration by working a modernized retail location framework, boarding, stuff administration, reservations and settling related protests and issues* Obligations remember hello and dealing with Clients for a courteous and cordial way. Handles cash, checks, Visas, travel vouchers and coupons as types of installment for tickets. Processes charges, makes change and balances everyday exchanges. Is answerable for overage or deficiency* Actually looks at in things and Freight. Answers phone to give data to guests, page clients, resolve issues or grumblings and help depending on the situation. Handles exchanges expected to load up the airplane in an opportune and effective way* Manages misused Clients because of oversells, postponed or dropped flights, lost, deferred, or harmed baggage. Resolves such issues rapidly and inside rules laid out by the Organization* Gives current and precise charge, plan, reservations, flight appearance/takeoff data and answers generally broad requests from Clients and different guests to the air terminal* Finishes structures and reports as expected by the Organization* Composes anomaly and grumbling reports as required* Obligations might fluctuate because of the size and association of the station* Should have the option to meet any actual capacity necessities recorded on this depiction* May perform other work obligations as coordinated by Representative's ChiefsInformation, Abilities and CapacitiesAir Travel* Capacity to type or potentially utilize a PC console with adequate speed to satisfy needs of the gig* Ready to understand reports, adhere to guidelines, learn and comprehend tagging systems, rules and guidelines* Capacity to cooperate with other people as a component of a group, meet the general population, and work under unpleasant circumstances* Should have the option to acceptably finish Client support Specialist preparing program with a 80% or more prominent normal and an assessment period* Should know about risky circumstances and have the option to deal with crises on a case by case basis* Should work under close time imperatives to achieve speedy turns of airplane* Should give a very much prepared appearance in understanding the Ground Tasks Worker Handbook and Work Understanding* Should have the option to play out all occupation capabilities inside a restricted space* Should have the option to convey verbally by phone, up close and personal and on open location frameworks successfully* Should have great composed and oral abilities* Should have the option to convey data and guidelines verbally or through radio gear* Instruction* No instruction prerequisiteExperience* No experience necessity* Authorizing/Affirmation* Should have the option to get a SIDA identification and meet all neighborhood air terminal necessities* Might be expected by Station Initiative to get a Traditions Seal and meet all necessities to work worldwide flights* Actual Capacities* Should have the option to lift as well as move things as much as 70 pounds consistently and dully lift and additionally move loads of 40 to 50 pounds onto raised surfaces* Should have the option to climb, curve, bow and stand consistently and for broadened periods* Should keep up with the capacity to wear recommended garbsDifferent Capabilities* Should keep a very much prepared appearance per Organization appearance principles as depicted in laid out rules* Should be a U.S. resident or have approval to work in the US as characterized by the Migration Change Demonstration of 1986* Should be no less than 18 years old* Should have the option to follow Organization participation norms as portrayed in laid out rules* Capacity to work shift work as well as extra time* Unknown dialect abilities are alluring, yet not needed( Customer Service Agent ) Southwest Customer Service Jobs Work From Home, Airlines Hiring Work From Home @Jobspromotor