Southgate Branch - Member Service Specialist II (Full-Time)

Golden-1-Credit-Union; Sacramento (CA); Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

Golden 1 Credit Union is a member-owned, not-for-profit cooperative serving the community with a focus on financial inclusion in California. This role supports branch operations at the Southgate Branch, handling a variety of transactions and delivering trusted guidance.

The Member Service Specialist II role emphasizes accuracy in cash handling, customer service excellence, and ongoing training to advance within the branch network. Join a team dedicated to people helping people in our community.

Qualifications

• HS diploma or GED required.
• 1+ years of prior experience in a cash handling service oriented role.
• 6+ months as a Member Service Specialist I or teller at Golden 1 or another financial institution preferred.

Responsabilités

• Process and audit deposits, withdrawals, transfers, payments and general ledger entries.
• Provide Golden 1 services to members including cashier’s checks, money orders, wire transfers and debit-related transactions.
• Assess member needs and identify opportunities to help with Golden 1 products or services.
• Identify and report fraudulent activity to management and Financial Investigations to prevent loss.
• Maintain confidentiality of all member and credit union information.

Formation

High School Diploma or GED

Description du poste

Job Title: Member Service Specialist II

Status: Non-exempt

Reports to: Associate Branch Manager

Department: Southgate Branch

Job Code: 2201

Pay Range: $22.00 Hourly

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed.

You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

WHAT YOU'LL DO

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Assists MSS III and above with open and close responsibilities, as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

QUALIFICIATIONS AND PREFERENCES

• H.S. Diploma or General Education Degree (GED) required
• 1+ years year of prior experience in a cash handling service oriented role required
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred

WHY JOIN US

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.