Placerville Branch - Member Service Specialist III (Full-Time)

Golden 1 Credit Union; Placerville (CA); On-site; USD 26,708 - 38,038; Full time

Job summary

Golden 1 Credit Union in Placerville, CA, is seeking a Member Service Specialist III. This non-exempt role reports to the Branch Manager in the Branch Channel Delivery department and focuses on processing transactions and delivering trusted financial guidance.

You will open deposits and specialized accounts, escalate fraud, mentor MSS IIs, and coach others while maintaining confidentiality and compliance with banking laws. This position emphasizes service, growth, and community impact.

Qualifications

• H.S. Diploma or GED required.
• 2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred
• 1+ year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Responsibilities

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Skills

Customer service

Cash handling

Financial transactions

Fraud awareness

Coaching/mentoring

Regulatory compliance

Education

High School Diploma or GED

Tools

EnAct system

ECM

Job description

Job Title: Member Service Specialist III

Status: Non-exempt

Reports to: Branch Manager

Department: Branch Channel Delivery

Job Code: 2401

Pay Range: $23.50 Hourly

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed. You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

What You'll Do

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills by observation and training courses.
• Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
• Process consumer loan applications and completes the fulfillment of loan when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching as needed to avoid future errors.
• Provide approvals based on authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and sends to MSS IV or above for approval.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

Qualifications And Preferences

• H.S. Diploma or General Education Degree (GED) required
• 2+ years of prior experience in a banker role at another financial institution or customer relationship building role preferred
• 1+ year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Why Join Us

Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.