Southern NH Health System - Clinical Lab Assistant - Phlebotomist /Call Center Coordinator - Fu[...]

Southern New Hampshire Health; Nashua (NH); On-site; USD 36,000 - 52,000; Full time

Job summary

Southern New Hampshire Health is seeking a Clinical Lab Assistant – Call Center Coordinator to greet patients, manage laboratory service requests, and communicate test results. The ideal candidate will have a high school diploma and customer service experience, alongside skills in problem-solving and confidentiality, ensuring a supportive environment for patients and staff alike.

Benefits

Health, dental, prescription, and vision coverage

Short-term, long-term disability, life & pet insurance

Tuition reimbursement

403(b) Retirement savings plans

Continuous earned time accrual

Qualifications

• 1-3 years of Laboratory experience preferred.
• Excellent customer service skills required.
• Must have problem-solving skills.

Responsibilities

• Greets and assists patient and customer population.
• Receives incoming requests for Laboratory Services and directs appropriately.
• Notifies physicians and office staff of Laboratory results.

Skills

Computer proficiency

Customer service

Problem solving

Ability to maintain confidentiality

Detail-oriented

Flexible

Adaptable to changes

Ability to multi-task

Ability to communicate in English

Education

High School diploma or equivalent

Job description

Clinical Lab Assistant – Call Center Coordinator

Who We Are:

Southern New Hampshire Medical Center’s Laboratory (lab) is a fully accredited hospital laboratory. State-of-the-art technology enables doctors to provide our patients with the most accurate diagnoses and the most effective treatment.

About the Job:

Greets and assists patient and customer population. Receives incoming calls and performs outgoing phone calls for the Laboratory. Verbally provides test results with accuracy and clarity. Assists in Central Processing.

What You’ll Do:

• Greets and assists patient and customer population.
• Receives incoming requests for Laboratory Services and directs appropriately, following Laboratory and HIPAA Guidelines
• Notifies physicians, physician office staff, and appropriate hospital departments of Laboratory results.
• Performs patient registrations and laboratory order placement.
• Reviews Laboratory information Systems printers and fax logs.
• Presents a positive attitude for the Hospital and Laboratory.
• Participates in department meetings, e-mail review and follows HIPAA, safety, and accreditation requirements.

Who You Are:

• High School diploma or equivalent
• 1-3 years of Laboratory experience preferred.
• Computer proficiency required. Excellent customer service skills. Problem solving skills.
• Ability to read, write and communicate in English. Ability to maintain confidential information.
• Detail oriented, flexible, and adaptable to changes. Ability to multi-task. Ability to work independently and make appropriate decisions following Laboratory guidelines.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition reimbursement
• 403(b) Retirement savings plans
• Continuous earned time accrual

& So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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