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Southern New Hampshire Health is looking for an Access Center Team Leader to assist and guide coordinators, ensuring high-quality service delivery in a fast-paced environment. This role focuses on performance reporting and improving operational efficiency. The ideal candidate has healthcare and contact center experience with a commitment to customer service. A hybrid work schedule and comprehensive benefits are included.
Who We Are:
Our Access and Command Center is the hub for connecting patients to where they need to be, when they need it, at Southern New Hampshire Health. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!
About the Job:
Under the direction of the Manager of the Access Center, the incumbent will provide assistance Access Coordinators with questions regarding incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at SolutionHealth, perform patient registration, scheduling processes and Prior Authorizations. The Access Center Team Leader will generate reports including, call and phone statistics, Epic data and other report upon request. The key role of the Access Center Coordinator is to assist the staff to ensure that staff provide patients, referring providers and other customers receive timely, efficient, and high[1]quality service. This is a telephone and system-based position; there is no face-to-face interaction with patients or other customers. Must be comfortable with learning and training on multiple functions for multiple practices and campuses while meeting volume and quality assurance evaluation targets.
What You’ll Do:
Who You Are:
Why You’ll Love Us:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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