Southeast Remote Student Support Advisor I

DeVry University; United (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A private educational institution is seeking a Southeast Remote Student Support Advisor I to provide proactive and accurate advising to students. Responsibilities include supporting enrollment processes, monitoring student accounts, and collaborating with faculty to enhance student success. The ideal candidate must hold a Bachelor's degree and have exceptional customer service experience. This role offers flexibility with evening and weekend hours, alongside comprehensive benefits.

Benefits

401(k) and Roth Plan with match

Medical, Dental and Vision Coverage

Paid Tuition Program

Technology Stipend

Qualifications

• At least 1 year of exceptional customer service or advising experience in an education setting.
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid.
• Work environment free of distractions during scheduled shift.

Responsibilities

• Provide support for the new student enrollment process.
• Monitor student accounts and advise on financial eligibility.
• Document interactions accurately in the designated institutional system.

Skills

Customer service experience

Problem-solving

Tech-savvy

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Overview

Southeast Remote Student Support Advisor I — DeVry University

Location: Remote | United States

Job ID: 54878

Job Type: Evening shift

Category: Call Center

Posted: 2025-09-24

Compensation: USD Negotiable

Job Description

The Student Support Advisor plays a vital role in supporting students throughout their educational journey, embodying TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. Responsibilities include providing proactive, prompt, and accurate advising on financial, academic, and service-related matters to ensure students receive the necessary support to reach graduation. The Advisor advocates for students, establishes personalized relationships, monitors financial and academic progress, and connects students with resources and support services, collaborating with faculty and staff to ensure success.

Work occurs in a state-of-the-art call center architecture with a focus on one-call resolution. Communicate with students via calls, chats, emails, and SMS, catering to individual needs and preferences.

This role supports student success through proactive, accurate, and timely assistance during the student life cycle.

Your responsibilities / What you'll do

• Provide support for the new student enrollment process by partnering with Admissions to answer queries, offer program and cost information, and outline funding options
• Develop and validate an estimated financial plan and establish clear timelines for applicants
• Maintain knowledge of all academic and Title IV financial aid programs, policies, and procedures, including institutional, federal, and state regulations
• Monitor student accounts, advise on financial eligibility, and evaluate academic and financial awards to promote positive outcomes
• Identify potential academic and financial obstacles and work with students to overcome them
• Use data and systems to track enrollment, persistence, and graduation information
• Know available resources to inform recommendations (self-service tools, orientation, online student community, etc.)
• Document interactions accurately in the designated institutional system
• Exercise discretion and independent judgement to evaluate complex academic and financial situations throughout the student life cycle

How you can be successful

• Successfully complete all training assessments with a passing score
• Have a genuine passion for student success and helping students achieve their goals
• Analyze complex problems and develop innovative solutions to improve efficiency
• Collaborate across departments to ensure a superior student experience
• Be tech-savvy and able to navigate multiple systems
• Adhere to all policies and contribute to organizational evolution
• Maintain understanding of university programs and prerequisites to promote student success
• Demonstrate self-starter qualities, prioritization, time management, and problem-solving while delivering high-quality customer service
• Communicate clearly and manage student account information
• Meet and strive to exceed service level metrics
• Work effectively in a fast-paced environment

Shift Expectations

• Flexible hours including evening and rotating Saturdays (based on campus operating hours)
• The first 6 weeks of training require daily attendance from 9:00 AM to 6:00 PM
• Post-training schedules may include: 2 shifts of 10:00 AM–7:00 PM / 11:00 AM–8:00 PM and 3 shifts of 8:00 AM–5:00 PM / 9:00 AM–6:00 PM
• 1 rotating Saturday every four weeks, 9:00 AM–1:00 PM or 8:00 AM–4:00 PM

Minimum Qualifications

• Bachelor's degree required
• At least 1 year of exceptional customer service or advising experience in an education setting
• Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams), internet applications, and database software
• Work environment free of distractions during scheduled shift
• Home office must have DSL or cable internet hardwired via Ethernet with minimum speeds

Preferred Qualifications

• Prior experience in a similar higher education role
• Title IV funding experience
• Knowledge of online learning
• Experience in a fast-paced call center

Benefits

• 401(k) and Roth Plan with match
• Medical, Dental and Vision Coverage
• Paid Parental Leave
• Health Advocacy Service
• Family and Domestic Partner Coverage
• Tax Savings Accounts (FSA and HSA)
• Disability and Life Insurance
• Wellness Programs
• Remote and Flex Work Options
• Technology Stipend
• Paid Tuition Program
• Insurance options, exclusive discounts
• Adoption Assistance
• Career Development Programs
• Mental Health Care Programs
• Family Care Services
• 2nd.MD virtual medical consultation

Keywords: Remote jobs

Note: This listing may contain jurisdiction-specific requirements. Closing date: 2025-10-24.