South Houston Nissan - Body Shop Estimator

Egroup Us; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled Estimator to join their dynamic team in Houston. This role involves writing detailed estimates, managing insurance claims, and ensuring exceptional customer service. The ideal candidate will possess strong communication skills and the ability to multitask effectively. Join a company that values equal opportunity and offers a supportive environment for all employees. If you are passionate about customer satisfaction and have a background in estimating, this could be the perfect opportunity for you to make a significant impact in the automotive industry.

Qualifications

• Proven experience in customer support and estimating.
• Strong communication and multi-tasking abilities.

Responsibilities

• Examine damaged vehicles and estimate repair costs.
• Handle customer complaints and ensure satisfaction.
• Coordinate vehicle pick-up and delivery with clients.

Skills

Customer support experience

Estimating experience

Insurance claims handling

Communication skills

Multi-tasking

Education

High school degree

Job description

South Houston Nissan is looking to hire an Estimator at our dealership!

Job Summary:

The Estimator position is a dynamic role often tasked with multiple responsibilities through the day. This includes writing detailed estimates, handling insurance claims and communicating to clients.

Duties/Responsibilities:

• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage.
• Estimates cost of labor and parts to repair or replace damaged items.
• Help Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors.

Required Skills/Abilities:

• Proven customer support experience or experience as a client service representative.
• Prior Estimating experience is required
• Insurance Claims handling experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.