Sous Chef Manager

Saks Fifth Avenue; Beverly (MA); Hybrid; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Neiman Marcus is seeking a Restaurant Manager / Sous Chef to lead a professional kitchen team and deliver exceptional guest experiences. You will manage catering and special events, oversee health standards, and drive cost controls while maintaining a courteous dining environment.

The role requires 4–6 years of relevant experience, a 4-year degree is preferred, and strong communication and leadership abilities. Flexibility for evenings and weekends is expected in a dynamic luxury retail setting.

Qualifications

• 4–6 years of relevant experience.
• Excellent oral and written communication skills.
• Strong attention to detail and problem solving.

Responsibilities

• Promote excellence of the store through professional leadership.
• Drive top-tier guest experiences and outstanding customer service.
• Oversee kitchen operations, catering and events, and safety standards.
• Monitor food costs and inventory; manage scheduling and staffing.

Skills

Leadership

Communication

Financial acumen

Attention to detail

Guest service

Team coaching

Education

4-year college degree preferred

Tools

MS Office

Job description

Salary Range $70,915 - $88,644*

WHO WE ARE:

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

YOU WILL BE:

As the Restaurant Manager / Sous Chef you will promote the excellence of a Neiman Marcus store by building a professional team, driving top-tier guest experiences through quality food and outstanding customer service, managing catering and special events, and overseeing key Restaurant initiatives.

WHAT YOU WILL DO:

• Restaurant Strategy & Administration
• Monitors and documents daily food inventories to minimize food waste, yielding resources to work towards proper food costs
• Maintains sufficient skills and knowledge for all kitchen roles to fill in for positions as needed
• Maintains all Health and Sanitation standards as directed by NMG, local and federal health departments, and third-party sanitation auditors
• Checks each Cook’s station daily to monitor preparation readiness for service
• Oversees maintenance of excellent quality and cleanliness across all dining rooms and kitchens
• Oversees adherence to Health and Safety standards in work areas
• Drives restaurant to achieve and maintain a 90% score or better on seasonal shop reports and sanitation evaluations
• Upkeeps current recipe book daily detailing specials, soups, and daily menu items
• Works closely with front waitstaff to support smoothly-running kitchen operations
• Creates and executes all daily specials and soups by teaching each designated kitchen station roles
• Monitors, organizes, and expedites all plates leaving the kitchen
• Maintains current and accurate paperwork from POS reports while monitoring restaurant success compared to the bottom line
• Manages inventory amounts, batch invoices, and month-end forecasts
• Works with supervisor to order food and supplies in accordance with Corporate Purchasing Contracts
• Monitors daily food costs to maintain planned food cost percentages
• Monitors plating to consistently deliver plates according to set specifications
• Trains (or allocates training for) kitchen workers in respective areas of responsibility
• Partners with Human Resources on coaching and counseling of kitchen Associates
• Works closely with supervisor on catering needs of special events
• Drives a professional and courteous environment in all dining rooms
• Maintains an active role in the front dining room procedures, driving team to maintain an efficient work environment both inside and outside of the kitchen
• Plans, executes, and / or supports special promotions and events for restaurant
• Maintains a professional, courteous kitchen environment (e.g., uniform upkeep, employee relations)
• Executes food and supplies orders in accordance with Corporate Purchasing Contracts
• Maintains close, professional relationship with all restaurant vendors
• Keeps menus current by maintaining personal knowledge (e.g., reading cookbooks, magazines, and food journals)
• Oversees menu pricing, maintaining set percentages

Associate Development

• Enforces Neiman Marcus policies and procedures
• Responsible for coaching and counseling direct reports
• Oversees restaurant Associates in completing daily tasks
• Provides feedback, conflict resolution, and disciplinary action for Associates
• Works with Human Resources Manager on matters relevant to Associates (e.g., training, payroll, benefits)
• Provides feedback, conflict resolution, and disciplinary action for Associates

Communications

• Communicates daily with restaurant management team regarding scheduling, profit and loss reports, upcoming events, and any employee-related concerns
• Communicates effectively and daily with all culinary team members and dish crew
• Partners with Regional Director of Restaurants to ensure store is running smoothly
• Provides relevant updates in weekly department manager meeting
• Relays relevant news concerning the restaurant to other department managers
• Relays pertinent information and updates to restaurant staff

WHAT YOU WILL BRING:

• 4-6 years of relevant experience
• 4-year degree preferred
• Proven track record achieving business results
• History of leading, motivating, and coaching teams to achieve objectives
• Basic financial acumen
• Excellent oral and written communication skills
• Strong attention to detail
• Excellent interpersonal skills with ability to effectively and tactfully advise, counsel, coach, resolve conflict, and negotiate within all levels of an organization
• Thorough knowledge of order of service and proper placement of table settings (e.g., china, glass, flatware), food, and beverage as indicated by the kitchen ticket and the guidebook
• Exceptional customer service and problem-solving skills "Win together" mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Saks.com is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination.