Sous Chef-Ex

del Lago Resort & Casino; Town of Waterloo (NY); On-site; USD 62,353 - 65,000; Full time

Job summary

Del Lago Resort & Casino in Waterloo, NY is seeking a Sous Chef-Ex to lead culinary initiatives and supervise day-to-day operations. The role focuses on driving restaurant sales, budget adherence, and guest satisfaction while upholding old-world hospitality and high standards of sanitation.

The position offers a pay range of $62,353.20 to $65,000.00 annually and requires strong leadership, menu development, and compliance with health regulations.

Qualifications

• Must be 18 years of age or older.
• 2+ years in a Sous Chef or culinary leadership role.
• High school or equivalent required; formal culinary training preferred.
• Excellent communication skills both written and oral.

Responsibilities

• Assist in hiring, motivating, training, coaching, mentoring, and directing Team Members to accomplish objectives.
• Review activities to gauge staffing levels, working conditions and profitability.
• Ensure Old-World Hospitality and live the company core values.
• Enforce department standards, guidelines and objectives; maintain administrative processes.
• Maintain high quality of food products and sanitation standards.
• Respond to marketplace and guests’ needs; adapt as required.
• Recommend changes to the food product.
• Maintain consistency in food delivery and standards.
• Follow Safe Food Handling and OSHA practices.
• Communicate clearly to assign and instruct facilities team.
• Review guest complaints and take action.
• Plan and conduct staff meetings.

Skills

Communication skills

Team leadership

Attention to detail

Customer service

Excel

Word

Tools

Excel

Word

Job description

Title: Sous Chef-Ex

Requisition ID#: 4595

Location:

Waterloo, NY, US, 13165

Property: Del Lago Resort & Casino

Pay Range: 62353.20 - 65000.00

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

Job Summary

The Sous Chef is responsible for the direct supervision and day-to-day operations of the culinary initiatives with the goal to positively impact restaurant sales, profits and guest satisfaction through product innovation and guest service experience and support the casino core values. The employee will lead the department in providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm. The Sous Chef will monitor food and labor budget for the department, as well as ensure and maintain the highest professional food quality and sanitation standards.

Pay Range: $62,353.20 - $65,000.00 annually.

Essential Duties And Responsibilities

• Assist in hiring, motivating, training, coaching, mentoring, and directing Team Members to accomplish established department objectives – Consistency, Quality and Sense of Urgency
• Assist in reviewing activities in the culinary department in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability
• Ensure Team Members deliver Old-World Hospitality and deliver Excitement, as well as live the company core values
• Enforce department standards, guidelines and objectives and maintains other administrative processes to ensure proper planning and efficient operation of assigned areas
• Responsible for enhancing the food product that is presented to guests
• Responsible responding to the marketplace and to guests’ needs, both present and anticipated
• Recommend changes to the food product
• Responsible for maintaining quality of food product and ensuring consistency in food delivery and standards
• Ensure operation is following the Safe Food Handling and OSHA practices
• Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work
• Review guest complaints/concerns and take appropriate action
• Plan and conduct staff meetings
• Attend other related meetings to obtain and disseminate pertinent information
• Adhere to the 5S Principles of ensuring that items are “Sorted”, “Set in Order”, “Systematically Cleaned”, “Standardized”, and “Sustained”
• Responsible for behaving in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Participate on property Safety Committee
• Update Daily Management Systems board to include daily lineup, order guides, prep lists, line checks, perpetual inventories
• Performs other duties as may be assigned by department and/or company management

Required Skills And Abilities

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of

Education And Experience

Must be a minimum of 18 years of age. Expert knowledge of safe food preparation techniques and methods. Extensive knowledge of menu development, cost, and wage control. Thorough knowledge of kitchen equipment, food products, standard recipes, and proper preparation. A minimum 2 years in a Sous Chef or culinary leadership role, with progressive supervisory/managerial experience is required. Excellent communication skills both written and oral. High school or equivalent required, formal culinary training or schooling preferred. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos; author reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the public. Working knowledge of Excel and Word required. Attention to detail and accuracy. Previous customer service experience preferred. Maintain confidential information.

Physical Requirements & Working Conditions

Must have ability to:

• Responsible for accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret a variety of technical and mathematical formulas
• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicate with all levels of Team Members as well as outside contacts
• Resolve problems and conflicts in a diplomatic and tactful manner
• Demonstrate leadership and fairness in dealing with guests and Team Members
• Responsible for instilling a sense of pride and personal responsibility in staff
• Be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: Syracuse